Subject: Re: Incorrect pictures advertised on product page - IMPACT SD 10 HS
From: Pravesh Singh <[email-masked]>
To: hnyr <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, abhishek kumar <[email-masked]>
Date: Thu, 30 Sep 2021 09:25:35 -0700 (MST)

Hello Heta, 

Thank you for your response. The ticket has been closed as the user found that the earhook clipping isn't the same as Sennheiser Office Runner (on the microphone boom arm not in the speakers with the eartip) and he will willing to purchase the DW Office now. Also, he wasn't interested in the SDW 5000 series and we couldn't offer D 10 Phone. 

Please let me know if I should re-open the ticket and escalate to L2 team. Thank you! 

Best Regards, 
Pravesh Singh 

From: "hnyr" <[email-masked]> 
To: "Pravesh Singh" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]>, "abhishek kumar" <[email-masked]> 
Sent: Thursday, September 30, 2021 1:07:26 PM 
Subject: RE: Incorrect pictures advertised on product page - IMPACT SD 10 HS 

Hi Pravesh, 

Thank you for your email. 

Please escalate the ticket to Level 2. 

	

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

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From: Pravesh Singh <[email-masked]> 
Sent: 30. september 2021 01:05 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Cc: Pritish Nandi <[email-masked]>; abhishek kumar <[email-masked]> 
Subject: Incorrect pictures advertised on product page - IMPACT SD 10 HS 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Heta, 

We have received a feedback from one of our customer that the second picture on the product page of [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fus%2Fenterprise%2Fproducts%2Fsd-10-hs-dect-headset-1000558&data=04%7C01%7Chnyr%40eposaudio.com%7Cb7291d64357a41c20daa08d9839d92a7%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637685535174344730%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ig7Be41TTpxoItY7IvyPV0LRhfT0lmP8nLEmtyiDHd4%3D&reserved=0 | 
IMPACT SD 10 HS ] is different as compare to the actual product. We have advertised the below picture for SD 10 HS on the website, but the actual headset looks like this. 

The user has decided to replace approx 20 to 30 Office Runner with the SD Office and after getting the sample, he isn't happy. The user requested to share the feedback with the management to make changes on website to any avoid such confusions. Here is the ticket number for your reference #176273. I have suggested to check for the DW Office (PC + Phone) as it has got the same clipping that he is looking for and he wasn't interested in SDW 5000 Series. 

Best Regards, 

Pravesh Singh