Subject: Fwd: Escalate to L2
From: Arjun Hurry <[email-masked]>
To: Pravesh Singh <[email-masked]>
Date: Mon, 20 Sep 2021 13:22:16 -0700 (MST)

From: "Pritish Nandi" <[email-masked]> 
To: "Sebastian" <[email-masked]>, "Dheeraj Tripathi" <[email-masked]>, "ANUPAM TIWARI" <[email-masked]>, "arjun hurry" <[email-masked]>, "bharat bhushan" <[email-masked]>, "DIPANSHU SHARMA" <[email-masked]>, "GRACE" <[email-masked]>, "Ismail Lsm" <[email-masked]>, "Levente Szabo" <[email-masked]>, "marika fujita ph" <[email-masked]>, "Md Modassir Hassan" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Rosette Modiri" <[email-masked]>, "Josie Lau" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]> 
Cc: "Abhishek Kumar" <[email-masked]> 
Sent: Tuesday, 14 September, 2021 08:10:01 
Subject: Fwd: Escalate to L2 

FYI and A 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Muhammad Ali, MUAI" <[email-masked]> 
Sent: Monday, September 13, 2021 8:46:23 PM 
Subject: Escalate to L2 

Hi Pritish, 

Please ask L1 to escalate, all tickets from these business groups, after they summarized the ticket, 

So they shouldn’t contact the customer, they just need to summarize and escalate. 

    * Global Police 
    * Finance companies 
    * Insurance companies 
    * Banks 
    * Government organizations 
    * Hospitals 

I will add if I remind more. 

Thank you! 

	

Best regards ​​ 

Sara Aknooni 
Team Manager 

Global Support and Service 
+45 4470 0124 

+45 7131 4960 

	

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