Subject: Re: Unassigned tickets from APAC/EMEA
From: Pritish Nandi <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>, Abhishek Kumar <[email-masked]>
Date: Wed, 25 Aug 2021 20:35:29 -0700 (MST)

Hi Pravesh, 

Tickets would be assigned based on queue size. So if you have less queue and the ticket is about to be breached then you will be assigned these tickets. 

You are supposed to do any tickets which are assigned to you rather than raising questions. 

Regards, 
Pritish 

From: "Pravesh Singh" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Abhishek Kumar" <[email-masked]> 
Sent: Wednesday, August 25, 2021 9:26:28 PM 
Subject: Unassigned tickets from APAC/EMEA 

Hello Pritish, 

We get these tickets assigned after the SLA has been already breached. This not only affects our individual performances but also makes us looks bad as a brand. Going forward, please assign these tickets to the right queue (EMEA and APAC) before they SLA is breached. This will avoid unwanted delays in the resolutions. 

Best Regards, 
Pravesh Singh