Subject: Escalation for a manager call back
From: Pravesh Singh <[email-masked]>
To: jvdo <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, [email-masked]
Date: Wed, 25 Aug 2021 15:55:26 -0700 (MST)

Hello Josephine, 

We have a pending ticket in warranty group and the user has returned and "Intel Compute Stick" along with the faulty unit. The user has contacted us requesting to return the stick along with the replacement headset. The replacement has been shipped and we haven't heard back from warehouse about the stick. 

The customer requested for a manager call and we didn't had anyone available. The customer called back again requesting for the contact details of CEO to give a feedback about the manager and support team. The user requested to share the contact details over the email and asked a manager to call him back. 

The ticket number is #165245. The user also mentioned that the Intel Compute Stick is very expansive and EPOS will have reimburse if it gets lost. Can you please take a look into it? 

Best Regards, 
Pravesh Singh