Subject: Unassigned tickets from APAC/EMEA
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>, abhishek kumar <[email-masked]>
Date: Wed, 25 Aug 2021 08:56:28 -0700 (MST)

Hello Pritish, 

We get these tickets assigned after the SLA has been already breached. This not only affects our individual performances but also makes us looks bad as a brand. Going forward, please assign these tickets to the right queue (EMEA and APAC) before they SLA is breached. This will avoid unwanted delays in the resolutions. 

Best Regards, 
Pravesh Singh