Subject: Re: EPOS - Call Report - 20th Aug
From: Arjun Hurry <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, Ismail Lsm <[email-masked]>, GRACE <[email-masked]>, Rosette Modiri <[email-masked]>, Sebastian <[email-masked]>, Deeksha <[email-masked]>, Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 24 Aug 2021 08:22:11 -0700 (MST)

Hi Pritish, 

Will do, this was a ticket Temi asked L1 to test. It was assigned back to Pravesh. 

Best Regards, 
AJ 

From: "Pritish Nandi" <[email-masked]> 
To: "arjun hurry" <[email-masked]>, "Pravesh Singh" <[email-masked]> 
Cc: "Ismail Lsm" <[email-masked]>, "GRACE" <[email-masked]>, "Rosette Modiri" <[email-masked]>, "Sebastian" <[email-masked]>, "Deeksha" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, 24 August, 2021 10:27:20 
Subject: Re: EPOS - Call Report - 20th Aug 

Hi AJ and Pravesh, 

Please drop an email to Ashish if you do any testing in the shift with the duration so that he could add in the report. 

If not informed we have no clue why the away time is high. 

However, please do mention the ticket numbers in your email for which these testings are done. Also after testing an internal note needs to be added with testing results. 

@ Hi Ashish, These need to be mentioned within the report with reasons, please. Otherwise, it gives out incorrect understanding. 

Regards, 
Pritish 

From: "Arjun Hurry" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Ismail Lsm" <[email-masked]>, "GRACE BOUSSI" <[email-masked]>, "Rosette Modiri" <[email-masked]>, "Sebastian" <[email-masked]>, "deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Monday, August 23, 2021 8:54:35 PM 
Subject: Re: EPOS - Call Report - 20th Aug 

Hi Pritish, 

Pravesh and I were testing a SDW setup for a ticket. 

Best Regards, 
AJ 

From: "Pritish Nandi" <[email-masked]> 
To: "Ismail Lsm" <[email-masked]>, "arjun hurry" <[email-masked]>, "GRACE" <[email-masked]>, "Rosette Modiri" <[email-masked]>, "Sebastian" <[email-masked]> 
Cc: "Deeksha" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Monday, 23 August, 2021 20:30:15 
Subject: Fwd: EPOS - Call Report - 20th Aug 

Hi Ismael, 

Could you please give me a good reason for the ACW time? Why do you have almost 2 hours of ACW? 

@AJ, Rosette, Grace, Sebastian - Please let me know why your away time is more than 1 hour? 

Regards, 
Pritish 

From: "Ashish Dabral" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Abhishek Kumar" <[email-masked]> 
Sent: Monday, August 23, 2021 8:05:25 PM 
Subject: EPOS - Call Report - 20th Aug 

Hi Sir, 

Here is the call report for Friday. 

Shift 	Agents 	inbound 	outbound 	Outbound not connected 	Total 	After Call Work 	Available 	Away 	Offline 	On a Call 	Grand Total 	On Chat time 	Away time after chat 
APAC 	Anupam Tiwari 	7 	16 	2 	23 	0:03:03 	6:52:34 	0:23:53 	0:22:41 	1:17:26 	8:59:37 		0:46:34 
APAC 	Jessica Chen 	1 	5 	8 	6 	0:01:24 	2:13:41 	0:00:10 	0:00:00 	0:08:02 	2:23:17 		0:00:10 
APAC 	Marika Fujita 	15 	3 	7 	18 	0:01:09 	6:54:13 	1:32:03 	0:00:12 	0:31:58 	8:59:35 	0:19:00 	1:13:15 
													
EMEA 	Antonio Iunco 										OFF 		OFF 
EMEA 	Dipanshu Sharma 	27 	9 	6 	36 	0:33:52 	6:45:57 	1:09:25 	0:00:00 	0:30:12 	8:59:26 		1:09:25 
EMEA 	Grace Boussi 	7 	15 	1 	22 	0:05:06 	6:29:35 	1:07:42 	0:26:27 	0:50:31 	8:59:21 		1:34:09 
EMEA 	Dheeraj Tripathi 	3 	2 	4 	5 	0:02:06 	7:39:12 	0:55:27 	0:17:03 	0:05:54 	8:59:42 		1:12:30 
EMEA 	Ismael Zakaria 	14 	10 	2 	24 	1:54:48 	4:22:51 	1:21:15 	0:28:28 	0:52:08 	8:59:30 	0:05:00 	1:44:43 
EMEA 	Rosette Modiri 	2 	19 	5 	21 	0:03:26 	6:25:56 	1:11:08 	0:13:52 	1:05:06 	8:59:28 		1:25:00 
EMEA 	Levente Szabo 	5 	3 	2 	8 	0:02:58 	7:25:39 	0:59:22 	0:07:25 	0:24:15 	8:59:39 		1:06:47 
EMEA 	Sebastian Constantin Coldea 	7 	6 	3 	13 	0:15:10 	6:54:28 	1:08:04 	0:13:04 	0:28:47 	8:59:33 		1:21:08 
EMEA 	Sebastian Dumitru Macriniuc 	2 	4 	3 	6 	0:03:35 	7:46:33 	0:37:13 	0:08:21 	0:24:00 	8:59:42 		0:45:34 
													
US 	Arjun Hurry 	2 	2 	0 	4 	0:17:02 	4:59:54 	2:15:53 	0:00:00 	1:05:59 	8:38:48 	0:11:00 	2:04:53 
US 	Bharat Bhushan 	4 	7 	1 	11 	0:16:26 	7:14:40 	0:41:22 	0:00:00 	0:48:45 	9:01:13 		0:41:22 
US 	Md Modassir Hassan 	4 	1 	0 	5 	0:23:19 	6:34:57 	1:07:38 	0:00:02 	0:52:15 	8:58:11 	0:12:00 	0:55:40 
US 	Pravesh Singh 	3 	5 	1 	8 	0:41:18 	4:57:36 	1:36:09 	0:02:14 	1:39:29 	8:56:46 	0:53:00 	0:45:23 
	Grand Total 	103 	107 	45 	210 	4:44:42 	93:37:46 	16:06:44 	2:19:49 	11:04:47 	127:53:48 	1:40:00 	16:46:33 

Regards, 
Ashish Dabral