Subject: Writing Case Summaries (US Shift)
From: Pritish Nandi <[email-masked]>
To: Arjun Hurry <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Md Modassir Hassan" <[email-masked]>, bharat bhushan <[email-masked]>, abhishek kumar <[email-masked]>
Date: Wed, 11 Aug 2021 02:38:04 -0700 (MST)

The following is a new meeting request:

Subject: Writing Case Summaries (US Shift) 
Organizer: "Pritish Nandi" <[email-masked]> 

Time: Thursday, August 12, 2021, 8:30:00 PM - 9:30:00 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
 
Required: [email-masked]; [email-masked]; [email-masked]; [email-masked] 
Optional: [email-masked] 

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Hi All, 

Please be available for a session tomorrow at the Given time. I will call you in Teams. 

Agenda: 

1. How to write Internal Notes for OB calls 
2. How to write case summaries 
3. When on-calls or Chats what all details do we need to capture 
4. Importance of correct documentation 
5. How to escalate to L2 
6. Suggestions 

Regards, 
Pritish