Subject: Re: Training on chat
From: Pritish Nandi <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Mon, 9 Aug 2021 22:59:48 -0700 (MST)

Hi Pravesh, 

No you are 4 people in the shift and less tickets. Please manage accordingly. He is suppose to take calls, chats along with anyt tickets he is doing. 

However, if all is available then I guess he could be offline on chats or calls and do his warranty tickets. 

Also, we have videos for CHAT training which he can go through. 

Regards, 
Pritish 

From: "Pravesh Singh" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, August 10, 2021 12:43:23 AM 
Subject: Training on chat 

Hello Pritish, 

I guess, Bharat is not trained on live chats and he has been assigned warranty queue as well. He is suppose to continue doing the warranty ticket along with the chat or he will deal with warranty tickets and calls. Thank you! 

Best Regards, 
Pravesh Singh