Subject: Re: Support Ticket Number #158952
From: Saurabh Dadu <[email-masked]>
To: "Pravesh Singh (LSM)" <[email-masked]>
Cc: "Pritish Nandi (LSM)" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 15 Jul 2021 01:41:05 +0000

Thanks

Pritish please reply ASAP with full details, find out who is the agent and prep a response for Heta

Regards,

Saurabh Dadu
LiveSalesman

On 15-Jul-2021, at 1:06 AM, Pravesh Singh <[email-masked]> wrote:

Hi Pritish,

The customer has contacted us over the chat claiming that there has been a breach of data protection by EPOS support on my ticket. I have investigated and found out that the customer has also emailed Mario Jahn (probable a Global-e employee). The agent has closed and merged the duplicate ticket but forgot to remove Mario from CC.

Mario replied on the same ticket and the customer noticed that there is a third person who has been cc'd and doesn't even work for EPOS. Mario's email domain is mailbox.org, so we decided not to disclose any details. We have informed the user that we have escalated to our team and we will get back to you.

Thank you & Best regards,
Pravesh Singh