Subject: ADAPT 135T USB II
From: Pravesh Singh <[email-masked]>
To: hnyr <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, [email-masked]
Date: Thu, 3 Jun 2021 15:49:48 -0700 (MST)

Hi Heta, 

Referring to ticket number 152762, A reseller from [ http://insight.com/ | Insight.com ] has contacted us saying that his client has purchased 12 of ADAPT 135T USB II HS because on our product's page, it is mentioned that this HS can produce stereo sound but when they got the HS, it's producing the mono sound. 

They said 2 stereo channels in one ear is equals to mono, you cannot have stereo/quadraphonic/surround sound with only 1 speaker. Upon checking the website, I have found that when we search for the model, comes on screen and it shows Mono Teams Certified but when we click on it to go to product page it shows superior stereo sound in the descriptions. Can you please get this checked with the concerned team and make the changes if required? 

Keeping @Muhammad in the loop as it was escalated to him by level 1 as first contact. Thank you so much for your attention. 

Best Regards, 
Pravesh Singh