Subject: Re: DSATs
From: Pritish Nandi <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 1 Jun 2021 03:54:48 -0700 (MST)

Hi Pravesh, 

Along with it you also have one more DSAT identified as agent error today for Gaming. 

Ticket ID 	Assignee name 	Ticket group 	Category 	Sub Category 	Comments 
151210 	Pravesh Singh 	Gaming 	Agent 	Misunderstanding 	Did not understand that the website had old gaming suite version showing. 

From: "deeksha" <[email-masked]> 
To: "Pravesh Singh" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, June 1, 2021 12:47:33 PM 
Subject: DSATs 

Hi Pravesh, 

Hope you are doing well. 

I just went through the DSAT audits shared by Pritish and I am appalled to see that you are responsible for the highest number of DSATs. Please explain this. It is not at all acceptable. 

		

	and. 
	128760 	Pravesh Singh 	Agent 	Not Calling 	3 months old case and never called the customer 
	141418 	Pravesh Singh 	Agent 	Not Calling 	Did not call the customer when closing unresponsive ticket 

	

	

	

	143280 	Pravesh Singh 	Agent 	Not Calling 	Agent did not call the customer when the phone number was available 

	

	150692 	Pravesh Singh 	Agent 	Poor Communication 	Agent was unable to explain that the link has list of reseller and we do not know whop sells one or pack of 10. It is something controlled by reseller and not us. Should have explained better.