Subject: Ageing Tickets - till 24th May 2021
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Tripathi, Dheeraj" <[email-masked]>, Antonio Iunco <[email-masked]>, ANUPAM TIWARI <[email-masked]>, Arjun Hurry <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, DIPANSHU SHARMA <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jiaojia Chen <[email-masked]>, "Levente Szabo" <[email-masked]>, Marika Fujita <[email-masked]>, "Md Modassir Hassan" <
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 24 May 2021 03:15:41 -0700 (MST)

Hi All, 

Can you please take care of tickets which are 30+ days old. Here are the tickets stats: 

What you would need to do: 

1) Make a case summary till now 
2) Add 30 days old tag by running "OLD TICKET" Macro. 
3) Call customer to fix the issue and if unable to fix collect all details and escalate to l2 (Enterprise Only) 
4) If Gaming - Please ask me 
5) If the customer is unresponsive and we have tried enough to contact them via emails and calls, then close the ticket as unresponsive. 

Assignee 	Total 
AJ Hurry 	6 
Md. Modassir Hassan 	6 
Denisa Magda 	6 
Sebastian Coldea 	6 
Dipanshu Sharma 	5 
Dheeraj Tripathi 	5 
Ismael Zakaria 	5 
Pravesh Singh 	4 
Anupam Tiwari 	4 
Rosette Modiri 	4 
Grace Boussi 	3 
Antonio Iunco 	2 
Levente Szabo 	2 
Daisuke Murata 	1 
Josephine Veena 	1 
Pradeep Verma 	1 
Jessica Chen 	1 
Grand Total 	62 

Regards, 
Pritish Nandi