Subject: SDW 5000, Automatic Call Hold
From: EPOS Global Support <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Wed, 19 May 2021 20:31:09 +0000

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Md. Modassir Hassan, May 19, 2021, 20:31 UTC (private)

Need to discuss and check this with **Pravesh Singh**​

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Md. Modassir Hassan, May 19, 2021, 19:41 UTC

Dear Jim,

Thank you for contacting EPOS Global Support.
For your convenience we have created **support ticket number 149993** for your inquiry.

Your request is currently being processed and we will be coming back to you shortly.
In the meantime, should you have any questions feel free to reply to this email.

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 8 AM to 5 PM on our support number 1 800 895 7412.

We wish you a nice day!

Best regards,
Md. Modassir Hassan
EPOS Global Support

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Jim Haynie, May 18, 2021, 21:03 UTC

I noticed when a call comes in on a cell phone, that it puts the active call on hold on the soft client and then switches to ringing of the mobile phone.  I have to disconnect the mobile phone to get back to my active call.  How do you prevent the SDW5000 from not putting calls on hold automatically?

Thanks,

Jim

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