Subject: Referring to the ticket number #148427
From: Pravesh Singh <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Daniele Castiglioni <[email-masked]>, Aparna Jain <[email-masked]>
Date: Thu, 13 May 2021 14:52:23 -0700 (MST)

Hello Ashish, 

We have an RMA ticket pending from India. We have shared the ware house address and reference number with the customer. We have requested him to send us the faulty unit but we have also said that due to lock-down the ware house is closed. The customer has contacted to US team over the chat and asking how to proceed further. 

@Aparna and Daniele, I request you to please share another return label to the customer once you are available. Ticket number is #147150. 

Could you please take a look into it and advise how to proceed further? Thank you very much. 

Best Regards, 
Pravesh Singh