Subject: Calls aren't being routed on talkdesk
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 5 May 2021 15:48:45 -0700 (MST)

Hello Pritish, 

As we discussed earlier, we are still not getting any inbound calls from America continent. We have been online but didn't received any calls. In the starting of the shift, I had a bunch of calls from UK. I am guessing that it's only with the US and CA line. We are still able to make outbound calls but incoming calls are being abandoned and going to unassigned group. 

Best Regards, 
Pravesh Singh