Subject: PC 8, PC, Audio imbalance in speakers
From: EPOS Global Support <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Tue, 27 Apr 2021 11:25:15 +0000

##- Please type your reply above this line -##

You are registered as a CC on this support request (140668). Reply to this email to add a comment to the request.

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Daniele Castiglioni, Apr 27, 2021, 11:25 UTC (private)

**_NEXT ACTION_**

**What**: Checking if customer received the replacement.
**Who**: Gaurav
**When**: 04/05/2021​

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Daniele Castiglioni, Apr 27, 2021, 11:24 UTC

Dear Gaurav,

Your replacement order was sent via Shree Maruti Courier tracking 21038200021239 which is showing delivered on 22/04/2021. Could you please confirm if the headset is received and working fine?

Looking forward to your reply soon.

Best regards,
 **Daniele Castiglioni
EPOS Global Support**

----------------------------------------------

Daniele Castiglioni, Apr 21, 2021, 8:54 UTC (private)

Request #144248 "Sales Acknowledgement/Confirmati..." was closed and merged into this request. Last comment in request #144248:

Confirmation_081120_20210421_SIN000000730-1.PDF

Attachment(s):
Confirmation_081120_20210421_SIN000000730-1.PDF - https://eposaudio-gaming.zendesk.com/attachments/token/ciCKPMNuEDkVxdHsEHhRhc7wq/?name=Confirmation_081120_20210421_SIN000000730-1.PDF

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Daniele Castiglioni, Apr 20, 2021, 12:39 UTC (private)

**_NEXT ACTION_**

**What**: customer shipped the faulty to BLR WH. Check if CS released the replacement
**Who**: Gaurav
**When**: 27/04/2021​

----------------------------------------------

Daniele Castiglioni, Apr 20, 2021, 12:38 UTC

Dear Gaurav,

 Thank you for sending the defective headset.

After the defective product has been inspected, we will contact you regarding the next steps.

We wish you a nice day!

Best regards,
​**Daniele Castiglioni
EPOS Global Support** ​

----------------------------------------------

Gaurav Das, Apr 17, 2021, 4:57 UTC

Dear Sir,

As per trail yesterday we dispatched all 4 Nos Headphone to your below mentioned address.

Courier detail:

Tirupati Courier

Docket No - 101500787533

Note : For future any account related query / request please send email to below mentioned email [email-masked];[email-masked]

**Thanks & Regards**

For, Rupshee Communication Pvt. Ltd.

Gaurav Das

+91 7383 147 008

----------------------------------------------

Daniele Castiglioni, Apr 15, 2021, 14:45 UTC (private)

**_NEXT ACTION_**

**What**: Informing customer to ship the faulty to BLR WH
**Who**: Gaurav
**When**: 23/04/2021​

----------------------------------------------

Daniele Castiglioni, Apr 15, 2021, 14:44 UTC

Dear Gaurav,

Please send the defective product to this address below and include your contact information and the fault description along with the reference **136472- RIN0000267**:

EPOS Audio India Pvt Ltd.
Site No 14 1st Main Road 2nd Block Goraguntepalya
Ext. PID No 11-29-14, Bangalore 560022

After the defective product has been inspected, we will contact you regarding the next steps.

We wish you a nice day!

Best regards,
Daniele Castiglioni
EPOS Global Support

----------------------------------------------

Gaurav Das, Apr 15, 2021, 5:13 UTC

Dear Sir,

Shall we dispatch defective pcs in below address?

Epos

Site No 14, 1st Main Road 2nd Block Goraguntepalya Ext. PID No 11-29-14, Bengaluru

Karnataka

Pin 560022

Note : For future any account related query / request please send email to below mentioned email [email-masked];[email-masked]

**Thanks & Regards**

For, Rupshee Communication Pvt. Ltd.

Gaurav Das

+91 7383 147 008

Attachment(s):
image001.jpg - https://eposaudio-gaming.zendesk.com/attachments/token/bZdYYUPzHDMImd8Gl4KehBDH8/?name=image001.jpg

----------------------------------------------

Pravesh Singh, Apr 14, 2021, 16:57 UTC (private)

**_NEXT ACTION_**

**What**: CS team to process the replacement.
**Who**: CS team
**When**: 20/04/2021​

----------------------------------------------

Pravesh Singh, Apr 14, 2021, 16:46 UTC

Dear Gaurav,

Thank you for the information. We are processing the request and will send you a return label for returning the faulty product.

We wish you a nice day!

Best regards,
Pravesh Singh
EPOS Global Support

----------------------------------------------

Gaurav Das, Apr 14, 2021, 9:26 UTC

Dear Sir,

**Company**: Rupshee Communication Pvt. Ltd.
**Name**: Gaurav Das
**Phone**: 7383147008
**E-mail**: [email-masked]
**Address line 1**: 502, Suyojan , Milan Park Society, Near Hotel President, Off C.G road, AHMEDABAD, Pin 380009
**Address line 2**: 502, Suyojan , Milan Park Society, Near Hotel President, Off C.G road, AHMEDABAD, Pin 380009
**City**: Ahmedabad
**State/Province**: Gujarat
**Zip Code**: 380009
**Country**: India

Note : For future any account related query / request please send email to below mentioned email [email-masked];[email-masked]

**Thanks & Regards**

For, Rupshee Communication Pvt. Ltd.

Gaurav Das

+91 7383 147 008

Attachment(s):
image002.jpg - https://eposaudio-gaming.zendesk.com/attachments/token/Hec5sFn0kZPTBaMFhwRSMIOYc/?name=image002.jpg

----------------------------------------------

Dipanshu Sharma, Apr 14, 2021, 8:31 UTC (private)

**_CASE SUMMARY_**

**Company Name**: Rupshee Communication Pvt. Ltd.
**Contact person**: Gaurav Das
**Email**: [email-masked]
**Product name**: PC 8
**Environment**: PC
**Issue**: Audio imbalance in speakers
**Current status**: - customer said that they have 4 (3+1) HS in which Mircrophone not working.
- customer shared Proof of Purchase
- Call back done to user
reseller said that he took all the 4 HS from the customer and have them with him at his place.
- Reseller said that customers IT admin has tested the headsets with multiple PC - but they are not working in any of them
- reseller said that he has also tested all 4 headset with different PC and they are not working

Next- Gather SLTR info

Attachment(s):
PC8 (1).pdf - https://eposaudio-gaming.zendesk.com/attachments/token/Wb3lPQbnf9MeVigDHyUGIEbAA/?name=PC8+%281%29.pdf

----------------------------------------------

Dipanshu Sharma, Apr 14, 2021, 8:30 UTC (private)

**_NEXT ACTION_**

**What**: Gather SLTR info
**Who**:  customer
**When**: 19/04/2021​

----------------------------------------------

Dipanshu Sharma, Apr 14, 2021, 8:29 UTC

Dear Gaurav,

Could you please provide us with the following information before we can proceed with the replacement process.

Company:
Name:
Phone:
E-mail:
Address line 1:
Address line 2:
City:
State/Province:
Zip Code:
Country:

Product:
Article No.:
Quantity:   4

Proof of Purchase: (Please attach a copy of your proof of purchase document in PDF format)

Please note that in accordance with the warranty terms the defective product needs to be returned and inspected first, before a replacement can be ordered. We will send you further instructions regarding the returning later.

Looking forward to your response.

We wish you a nice day!

Best regards,
Dipanshu Sharma
EPOS Global Support

----------------------------------------------

Dipanshu Sharma, Apr 14, 2021, 8:27 UTC (private)

**_CASE SUMMARY_**

**Company Name**: Rupshee Communication Pvt. Ltd.
**Contact person**: Gaurav Das
**Email**: [email-masked]
**Product name**: PC 8
**Environment**: PC
**Issue**: Audio imbalance in speakers
**Current status**: - customer said that they have 3 HS in which Mircrophone not working.
- customer shared Proof of Purchase
- Call back done to user
reseller said that he took all the 4 HS from the customer and have them with him at his place.
- Reseller said that customers IT admin has tested the headsets with multiple PC - but they are not working in any of them
- reseller said that he has also tested all 4 headset with different PC and they are not working

Next- Gather SLTR info

Attachment(s):
PC8 (1).pdf - https://eposaudio-gaming.zendesk.com/attachments/token/VknxKEa019UTHpgobgymtwIKW/?name=PC8+%281%29.pdf

----------------------------------------------

Dipanshu Sharma, Apr 14, 2021, 8:10 UTC (private)

Request #142186 "PC 8, PC, No sound B side" was closed and merged into this request. Last comment in request #142186:
customer created duplicate ticket for these headsets
Please call for more detail in below mentioned number

Note : For future any account related query / request please send email to below mentioned email [email-masked];[email-masked]

**Thanks & Regards**

For, Rupshee Communication Pvt. Ltd.

Gaurav Das

+91 7383 147 008

Attachment(s):
image002.gif - https://eposaudio-gaming.zendesk.com/attachments/token/3TxlV5U09C5tke15B0RYCTDYv/?name=image002.gifPC8.pdf - https://eposaudio-gaming.zendesk.com/attachments/token/5WnFH8FxQkPM7rMDhzTX7SjKf/?name=PC8.pdfimage002.jpg - https://eposaudio-gaming.zendesk.com/attachments/token/Cs9NBPYFMIiVNVkb872WfFgmz/?name=image002.jpg

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Gaurav Das, Apr 14, 2021, 5:35 UTC

Dear Sir,

Already I shared invoice. attached email for your ref.

Kindly revert for dispatching process, so that we dispatch defective pcs from our end and received new pcs from your end. this issue is pending since long and we are doing only mail conversation.

Please do process of replacement on priority.

Note : For future any account related query / request please send email to below mentioned email [email-masked];[email-masked]

**Thanks & Regards**

For, Rupshee Communication Pvt. Ltd.

Gaurav Das

+91 7383 147 008

Attachment(s):
~WRD2558.jpg - https://eposaudio-gaming.zendesk.com/attachments/token/a4PryoV78zJjFSQ7Suu0uGyfp/?name=~WRD2558.jpgimage001.jpg - https://eposaudio-gaming.zendesk.com/attachments/token/9CjyZgtt1Lz4RywzywVrx25gl/?name=image001.jpgunnamed_attachment_1.eml - https://eposaudio-gaming.zendesk.com/attachments/token/MAtKuDmLXlg4HGOkUBzspmr0d/?name=unnamed_attachment_1.eml

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Pravesh Singh, Apr 13, 2021, 18:22 UTC (private)

**_NEXT ACTION_**

**What**: requested for the invoices and follow the steps, waiting for the response.
**Who**: Gaurav
**When**: 20/04/2021​

----------------------------------------------

Pravesh Singh, Apr 13, 2021, 18:22 UTC

Dear Gaurav,

Thank you so much for your response. Can you please share the invoice for the rest of the three headset so that we can review the warranty status and proceed further?

Also, please give a try to follow these troubleshooting steps and let me know if it resolve the mic related issues.

1. Make sure you have selected this device as default recording device under sound settings.

3. Do you have any other audio software installed? If so, please uninstall as these might interfere with sound.

4.  Check the Windows sound settings:
Check if the headset's microphone is selected as default Microphone (attached screenshot.
Check if the headset microphone registering any sound levels (screenshot attached)
Check if the headset is not been muted by opening the sound settings in windows (screenshot attached)
 ![](https://eposaudio.zendesk.com/attachments/token/LvdZlwTHyLbcYetCFmtO86oyv/?name=inline533877937.png)​ ![](https://eposaudio.zendesk.com/attachments/token/wuFYvbOPFSDcwVjQpa1tgprym/?name=inline335842254.png)​

5. Also, the new Windows 10 update which has been released in connection to the new GDPR disables the mic on some applications. You would need to enable the microphone by:
Going to Settings
In the Search Box type “Microphone Privacy Settings”
"Let Apps use your microphone” - Enable this

Best regards,
Pravesh Singh
EPOS Global Support

----------------------------------------------

Gaurav Das, Apr 13, 2021, 5:14 UTC

Dear Sir,

We like to inform that we have total 4Nos PC 8 defective received from customer.

**_Party Name_**

**_Brand_**

**_Item Name_**

**_Quantity_**

**_Model No._**

**_Type_**

**_Serial Number_**

**_Issue_**

_RHYTHM HOUSE_

_Sennheiser_

_Sennheiser PC 8 Headphone_

_1_

_PC 8_

_Headphone_

_036005812_

_One side speaker voice high_

_KARNAVATI INFOCOM_

_Sennheiser_

_Sennheiser PC 8 Headphone_

_3_

_PC 8_

_Headphone_

_-_

_MIC Issue_

Note : For future any account related query / request please send email to below mentioned email [email-masked];[email-masked]

**Thanks & Regards**

For, Rupshee Communication Pvt. Ltd.

Gaurav Das

+91 7383 147 008

Attachment(s):
image002.jpg - https://eposaudio-gaming.zendesk.com/attachments/token/5LkB6ybzesIVS1kid9A0v0LC2/?name=image002.jpg

----------------------------------------------

Pravesh Singh, Apr 12, 2021, 18:04 UTC (private)

**_NEXT ACTION_**

**What**: reseller has received more defected headset, requested to share the invoice and confirm the issue. waiting for the response.
**Who**: Gaurav
**When**: 15/04/2021​

----------------------------------------------

Pravesh Singh, Apr 12, 2021, 18:03 UTC

Dear Gaurav,

Please accept my deepest apologies for the delayed response. Could you please confirm how many faulty headset you have received and what is the issue? Also, if the customer has reported the same issue then have you tried any troubleshooting? Please do share the invoice as well.

We wish you a nice day!
Best regards,

**Pravesh Singh
EPOS Global Support**

----------------------------------------------

Gaurav Das, Apr 12, 2021, 9:40 UTC

Dear Sir,

Kindly do revert on priority as this issue has been escalated last month and till now defective pcs is with us only and 3 more pcs we received as a defective.

Note : For future any account related query / request please send email to below mentioned email [email-masked];[email-masked]

**Thanks & Regards**

For, Rupshee Communication Pvt. Ltd.

Gaurav Das

+91 7383 147 008

Attachment(s):
image001.jpg - https://eposaudio-gaming.zendesk.com/attachments/token/InFFcHAYCENBf0uXfirkw0Axe/?name=image001.jpg

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Pritish Nandi, Apr 9, 2021, 6:02 UTC (private)

Please follow India RMA procedure going forward - https://eposaudio-gaming.zendesk.com/hc/en-us/articles/1260802747509-Warranty-replacement-Procedure-India-

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Pravesh Singh, Apr 8, 2021, 15:46 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Gaurav Das
**Email**: [email-masked]
**Product name**: PC 8
**Environment**: PC
**Issue**: Audio imbalance in speakers
**Current status**:

What is the device model you are using: PC 8 USB
How many devices you have and how many are affected: 01
If Physical Damage (Ask for Pictures, Shipping and POP and ignore the Next steps): No
Are you using PC or Mac? What is the version of the Operating system: PC
If the issue is recently started: N/A
If the issue is permanent: N/A
If the headset is connected properly all the way: Yes
If the headset is not connected to 3rd party hardware: Not using third party adapter
Did you try a different cable (Console or PC): N/A
Did you test with a different USB/3.5 Mm jack ports: Yes
Can you check if the sound card drivers are installed correctly: N/A
Did you Cross test with another device (PC/PS4/Xbox/Mobile): Yes
Are you using a third-party sound software: No
Did you select the headset as default under sound settings: Yes
Did you ever drop the headset, or they received any kind of shock: No
Can you please check the microphone privacy settings (Only with mic issues): Yes
Check the sound settings of the OS: Yes

**DOP: 16/03/2021; Purchased from: Rhythm House; Qunatity:1 Pc.**

----------------------------------------------

Pravesh Singh, Apr 8, 2021, 15:11 UTC

Dear Gaurav,

Thank you so much for your email and for sharing the proof of purchase.

Currently, we are checking the warranty status and procedure for the headset and we will get back to you as soon as we have any update. We really appreciate your patience and we will contact you shortly.

We wish you a nice day!
Best regards,

Pravesh Singh
EPOS Global Support

----------------------------------------------

Anupam Tiwari, Apr 8, 2021, 5:31 UTC (private)

Total Duration 69
Disposition : Successful Call
Description:  Details verified.  
URL:

----------------------------------------------

Gaurav Das, Apr 8, 2021, 5:09 UTC

Dear Sir,

PFB detail,

** **

**Company**: Rupshee Communication Pvt. Ltd.
**Name**: Gaurav Das
**Phone**: 7383147008
**E-mail**: [email-masked]
**Address line 1**: 502, Suyojan , Milan Park Society, Near Hotel President, Off C.G road, AHMEDABAD, Pin 380009
**Address line 2**: 502, Suyojan , Milan Park Society, Near Hotel President, Off C.G road, AHMEDABAD, Pin 380009
**City**: Ahmedabad
**State/Province**: Gujarat
**Zip Code**: 380009
**Country**: India

Note : For future any account related query / request please send email to below mentioned email [email-masked];[email-masked]

**Thanks & Regards**

For, Rupshee Communication Pvt. Ltd.

Gaurav Das

+91 7383 147 008

Attachment(s):
image002.jpg - https://eposaudio-gaming.zendesk.com/attachments/token/O2ZrQOPpcg2t7dhQz5Xkr4pmU/?name=image002.jpg

----------------------------------------------

Anupam Tiwari, Apr 8, 2021, 3:34 UTC

Dear Gaurav,

Thank you for your response, referring to your support ticket number 140668.

Could you please provide us with the following information before we can check about the warranty process.

Company:
Name:
Phone:
E-mail:
Address line 1:
Address line 2:
City:
State/Province:
Zip Code:
Country:

Please note that in accordance with the warranty terms the defective product needs to be returned and inspected first, before a replacement can be ordered. We will send you further instructions regarding the returning later.

Best regards,
Anupam Tiwari
EPOS Global Support

----------------------------------------------

AJ Hurry, Apr 7, 2021, 17:24 UTC (private)

**Anupam Tiwari**​ Please call and verify the customer and then transfer this ticket to **Pravesh Singh**​

----------------------------------------------

Gaurav Das, Apr 7, 2021, 4:59 UTC

Dear Sir,

You can call between 10:30 am to 6:00 PM

Note : For future any account related query / request please send email to below mentioned email [email-masked];[email-masked]

**Thanks & Regards**

For, Rupshee Communication Pvt. Ltd.

Gaurav Das

+91 7383 147 008

Attachment(s):
image001.jpg - https://eposaudio-gaming.zendesk.com/attachments/token/6sVt98wGTBX7u9iVlzvjqj6vf/?name=image001.jpg

----------------------------------------------

AJ Hurry, Apr 6, 2021, 16:26 UTC (private)

**_NEXT ACTION_**

**What**: Customer to confirm number and time for verification call.
**Who**: Gaurav Das
**When**: 08/04/21

----------------------------------------------

AJ Hurry, Apr 6, 2021, 16:26 UTC

Dear Gaurav,

Thank you for trying the troubleshooting steps. I'm sorry to hear the issue persists. In order to get the warranty review started, we need to confirm your address over the phone. Could you let us know a good time for us to call you, please?

We look forward to hearing from you.

Best regards,
AJ Hurry
EPOS Global Support

----------------------------------------------

Gaurav Das, Apr 6, 2021, 5:05 UTC

Dear sir,

All trouble shoot has been done but issue is persisted. Kindly replace the defective pcs asap. we will be thankful to you for your kind support.

Note : For future any account related query / request please send email to below mentioned email [email-masked];[email-masked]

**Thanks & Regards**

For, Rupshee Communication Pvt. Ltd.

Gaurav Das

+91 7383 147 008

----------------------------------------------

AJ Hurry, Apr 5, 2021, 17:09 UTC (private)

**_NEXT ACTION_**

**What**: Customer to respond after trying KB T/S steps.
**Who**: Gaurav Das
**When**: 08/04/21

----------------------------------------------

AJ Hurry, Apr 5, 2021, 17:09 UTC

Dear Gaurav,

Thank you for contacting EPOS Global Support. Please accept our sincere apologies for the delay in getting back to you. For your convenience we have created a **support ticket number 140668** for your inquiry.

We're very sorry to hear about the issues you've been experiencing with your PC 8. In order to troubleshoot the issue, could you try the following, please?

1. Make sure you have selected this device as default recording device under sound settings.

3. Do you have any other audio software installed? If so, please uninstall as these might interfere with sound.

4.  Check the Windows sound settings:
Check if the headset's microphone is selected as default Microphone (attached screenshot.
Check if the headset microphone registering any sound levels (screenshot attached)
Check if the headset is not been muted by opening the sound settings in windows (screenshot attached)
 ![](https://eposaudio.zendesk.com/attachments/token/LvdZlwTHyLbcYetCFmtO86oyv/?name=inline533877937.png)​ ![](https://eposaudio.zendesk.com/attachments/token/wuFYvbOPFSDcwVjQpa1tgprym/?name=inline335842254.png)​

5. Also, the new Windows 10 update which has been released in connection to the new GDPR disables the mic on some applications. You would need to enable the microphone by:
Going to Settings
In the Search Box type “Microphone Privacy Settings”
"Let Apps use your microphone” - Enable this

Please let us know how it goes. We look forward to hearing from you.

Best regards,
AJ Hurry
EPOS Global Support

----------------------------------------------

Gaurav Das, Apr 5, 2021, 13:42 UTC

 ![](https://eposaudio.zendesk.com/attachments/token/pU35Z1y4dPyLte4irKdXfz6Gi/?name=image001.gif)

Dear sir,

As per share email id earlier “[email-masked]”from your end we already added the same email id for this issue “[email-masked]”

Note : For future any account related query / request please send email to below mentioned email [email-masked];[email-masked]

**Thanks & Regards**

For, Rupshee Communication Pvt. Ltd.

Gaurav Das

+91 7383 147 008

**From:** EPOS Customer Service IN
**Sent:** Monday, April 05, 2021 4:50 PM
**To:** Gaurav Das <[email-masked]>; EPOS Customer Service IN <[email-masked]>; SeCom DK Gaming Help <[email-masked]>
**Subject:** RE: Sennheiser Replacement - 5-4-21

Hi Team,

Thanks for mailing us,

As erlier we have informed that for any faulty headsets, please contact to our global support team,

They will provide one refrence number after that please dispatch the faulty on our bangalore warehouse address.

Thanks and Regards,

Customer Service India

**From:** Gaurav Das <[email-masked]>
**Sent:** 05 April 2021 16:34
**To:** EPOS Customer Service IN <[email-masked]>; SeCom DK Gaming Help <[email-masked]>
**Subject:** Sennheiser Replacement - 5-4-21

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Dear Sir,

Below mentioned defective pcs we received from dealer for replacement.

Detail below for ref.

**_Party Name_**

**_Brand_**

**_Item Name_**

**_Color_**

**_Quantity_**

**_Model No._**

**_Type_**

**_Serial Number_**

**_Language_**

**_Issue_**

_RHYTHM HOUSE_

_Sennheiser_

_Sennheiser PC 8 Head Phone_

_-_

_1_

_PC 8_

_Headphone_

_036005812_

_-_

_One side speaker voice high_

Attached purchase invoice for ref.

Please revert so we dispatch the defective pcs from our ware house.

Note : For future any account related query / request please send email to below mentioned email [email-masked];[email-masked]

**Thanks & Regards**

For, Rupshee Communication Pvt. Ltd.

Gaurav Das

+91 7383 147 008

----------------------------------------------

!*** EPOS Audio, Customer Service India was not explicitly added to the ticket by the requester or an agent. Learn more ***!

EPOS Audio, Customer Service India, Apr 5, 2021, 11:19 UTC (private)

 ![](https://eposaudio.zendesk.com/attachments/token/5ZhQ1GvLuieHMxIyWpEyDLk3E/?name=image002.gif)

Hi Team,

Thanks for mailing us,

As erlier we have informed that for any faulty headsets, please contact to our global support team,

They will provide one refrence number after that please dispatch the faulty on our bangalore warehouse address.

Thanks and Regards,

Customer Service India

**From:** Gaurav Das <[email-masked]>
**Sent:** 05 April 2021 16:34
**To:** EPOS Customer Service IN <[email-masked]>; SeCom DK Gaming Help <[email-masked]>
**Subject:** Sennheiser Replacement - 5-4-21

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Dear Sir,

Below mentioned defective pcs we received from dealer for replacement.

Detail below for ref.

**_Party Name_**

**_Brand_**

**_Item Name_**

**_Color_**

**_Quantity_**

**_Model No._**

**_Type_**

**_Serial Number_**

**_Language_**

**_Issue_**

_RHYTHM HOUSE_

_Sennheiser_

_Sennheiser PC 8 Head Phone_

_-_

_1_

_PC 8_

_Headphone_

_036005812_

_-_

_One side speaker voice high_

Attached purchase invoice for ref.

Please revert so we dispatch the defective pcs from our ware house.

Note : For future any account related query / request please send email to below mentioned email [email-masked];[email-masked]

**Thanks & Regards**

For, Rupshee Communication Pvt. Ltd.

Gaurav Das

+91 7383 147 008

----------------------------------------------

Gaurav Das, Apr 5, 2021, 11:04 UTC

 ![](https://eposaudio.zendesk.com/attachments/token/HJ8HBnXWLY9GPea6RSMzxm8UO/?name=image001.gif)

Dear Sir,

Below mentioned defective pcs we received from dealer for replacement.

Detail below for ref.

**_Party Name_**

**_Brand_**

**_Item Name_**

**_Color_**

**_Quantity_**

**_Model No._**

**_Type_**

**_Serial Number_**

**_Language_**

**_Issue_**

_RHYTHM HOUSE_

_Sennheiser_

_Sennheiser PC 8 Head Phone_

_-_

_1_

_PC 8_

_Headphone_

_036005812_

_-_

_One side speaker voice high_

Attached purchase invoice for ref.

Please revert so we dispatch the defective pcs from our ware house.

Note : For future any account related query / request please send email to below mentioned email [email-masked];[email-masked]

**Thanks & Regards**

For, Rupshee Communication Pvt. Ltd.

Gaurav Das

+91 7383 147 008

Attachment(s):
PC 8.pdf - https://eposaudio-gaming.zendesk.com/attachments/token/n7xIX1TzqgcuucjT34G8wPBPp/?name=PC+8.pdf

--------------------------------
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