Subject: RE: New RMA inquiry request - 133008
From: EPOS Global Support <[email-masked]>
To: "Andrea Dunn (ADNU)" <[email-masked]>, Daniele Castiglioni <[email-masked]>, Pravesh Singh <[email-masked]>, Heta Nyrhinen <[email-masked]>
Date: Fri, 23 Apr 2021 09:24:10 +0000

Hi Team,

The customer is saying that he dropped the headsets and not the refrigerator boxes.

could you please check once more and confirm, so we can cancel the Replacement order.

Best Regards

Josephine

On Tue, April 13 at 15:43, Heta Nyrhinen wrote:

Hi Andrea,

We will check and come back to you with a decision.

Best regards​​

Heta Nyrhinen Project Manager

Global Support and Service

+45 4470 0148

+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark

http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw

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From: Andrea Dunn (ADNU) <[email-masked]>

Sent: 13. april 2021 15:38

To: SeCom DK Gaming Help <[email-masked]>; Pravesh Singh <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>

Subject: RE: New RMA inquiry request - 133008

HI,

It was refrigerator drawers that came in the box. UPS could not give me any information on this box.,

This is Global support teams call. We can process the order. We did not receive the headset.

Andrea Dunn Customer Service / Americas 1-800-332-7439

[[email-masked]]

166 Main Street · Old Saybrook CT 06475 · USA

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From: EPOS Global Support <[email-masked]>

Sent: Tuesday, April 13, 2021 9:08 AM

To: Andrea Dunn (ADNU) <[email-masked]>; Pravesh Singh <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>

Subject: RE: New RMA inquiry request - 133008

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi team,

do you have update about the issue?

customer is claiming that I have shipped the headset nothing else.

UPS confirmed that the weight was 2 pounds when package was measured at the store.

Could you please advise?

thanks,

Best regards,

Daniele

 Conversation ID: 2d766abd-834c-11eb-9208-1db012f2897d 56bbeb5b-9c59-11eb-951b-e4b5eeb2645f 7f8600dOn Wed, March 31 at 0:24, Andrea Dunn (ADNU) wrote:

Hello,

Just heard from our warehouse. Below is what came back for this ticket:

We received 1 large box with 3 refrigerator drawers with RMA SUS000027043 from Julian Escobedo.

-Andrea

Andrea Dunn Customer Service / Americas 1-800-332-7439

166 Main Street · Old Saybrook CT 06475 · USA

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From: EPOS Customer Service US

Sent: Friday, March 12, 2021 11:39 AM

To: SeCom DK Gaming Help <[email-masked]>

Subject: RE: New RMA inquiry request - 133008

Return: SUS000027043

Andrea Dunn Customer Service / Americas 1-800-332-7439

166 Main Street · Old Saybrook CT 06475 · USA

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From: EPOS Global Support <[email-masked]>

Sent: Friday, March 12, 2021 11:01 AM

To: EPOS Customer Service US <[email-masked]>

Subject: New RMA inquiry request - 133008

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:

Name: Julian A. Escobedo

Phone: +19158678129

Email:[email-masked]​ ​

Address line 1: 7320 Ramada Dr.

Address line 2:

Postal Code: 79912

City: El paso

State/Province: Texas

Country: NA::USA

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000243(1)

Article nr. for return: 1000243(1)

Process: gaming_warranty_sltr

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: 2d766abd-834c-11eb-9208-1db012f2897d 2d766abd-834c-11eb-9208-1db012f2897d 7f8600d

Conversation ID: 2d766abd-834c-11eb-9208-1db012f2897d a941019e-a415-11eb-becd-2180a2324ee5 7f8600d