Subject: RE: New RMA inquiry request - 133008
From: EPOS Global Support <[email-masked]>
To: "Andrea Dunn (ADNU)" <[email-masked]>, Pravesh Singh <[email-masked]>, Heta Nyrhinen <[email-masked]>
Date: Tue, 13 Apr 2021 13:08:28 +0000

Hi team,

do you have update about the issue?

customer is claiming that I have shipped the headset nothing else.

UPS confirmed that the weight was 2 pounds when package was measured at the store.

Could you please advise?

thanks,

Best regards,

Daniele

On Wed, March 31 at 0:24, Andrea Dunn (ADNU) wrote:

Hello,

Just heard from our warehouse. Below is what came back for this ticket:

We received 1 large box with 3 refrigerator drawers with RMA SUS000027043 from Julian Escobedo.

-Andrea

Andrea Dunn Customer Service / Americas 1-800-332-7439

[[email-masked]]

166 Main Street · Old Saybrook CT 06475 · USA

[eposaudio.com](https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Cadnu%40eposaudio.com%7Ca446a9109ef74846027508d7b087b85e%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637171969881378402&sdata=OfAsIqz1PJnC58pUo9IHkt36r0p6h3h%2B6VGvVluDl80%3D&reserved=0) · Follow us here

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From: EPOS Customer Service US

Sent: Friday, March 12, 2021 11:39 AM

To: SeCom DK Gaming Help <[email-masked]>

Subject: RE: New RMA inquiry request - 133008

Return: SUS000027043

Andrea Dunn Customer Service / Americas 1-800-332-7439

[[email-masked]]

166 Main Street · Old Saybrook CT 06475 · USA

[eposaudio.com](https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Cadnu%40eposaudio.com%7Ca446a9109ef74846027508d7b087b85e%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637171969881378402&sdata=OfAsIqz1PJnC58pUo9IHkt36r0p6h3h%2B6VGvVluDl80%3D&reserved=0) · Follow us here

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From: EPOS Global Support <[email-masked]>

Sent: Friday, March 12, 2021 11:01 AM

To: EPOS Customer Service US <[email-masked]>

Subject: New RMA inquiry request - 133008

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:

Name: Julian A. Escobedo

Phone: +19158678129

Email:[email-masked]​ ​

Address line 1: 7320 Ramada Dr.

Address line 2:

Postal Code: 79912

City: El paso

State/Province: Texas

Country: NA::USA

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000243(1)

Article nr. for return: 1000243(1)

Process: gaming_warranty_sltr

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: 2d766abd-834c-11eb-9208-1db012f2897d 2d766abd-834c-11eb-9208-1db012f2897d 7f8600d

Conversation ID: 2d766abd-834c-11eb-9208-1db012f2897d 56bbeb5b-9c59-11eb-951b-e4b5eeb2645f 7f8600d