Subject: PC 8, PC, Audio imbalance in speakers
From: EPOS Global Support <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Fri, 09 Apr 2021 06:02:09 +0000

##- Please type your reply above this line -##

You are registered as a CC on this support request (140668). Reply to this email to add a comment to the request.

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Pritish Nandi, Apr 9, 2021, 6:02 UTC (private)

Please follow India RMA procedure going forward - https://eposaudio-gaming.zendesk.com/hc/en-us/articles/1260802747509-Warranty-replacement-Procedure-India-

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Pravesh Singh, Apr 8, 2021, 15:46 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Gaurav Das
**Email**: [email-masked]
**Product name**: PC 8
**Environment**: PC
**Issue**: Audio imbalance in speakers
**Current status**:

What is the device model you are using: PC 8 USB
How many devices you have and how many are affected: 01
If Physical Damage (Ask for Pictures, Shipping and POP and ignore the Next steps): No
Are you using PC or Mac? What is the version of the Operating system: PC
If the issue is recently started: N/A
If the issue is permanent: N/A
If the headset is connected properly all the way: Yes
If the headset is not connected to 3rd party hardware: Not using third party adapter
Did you try a different cable (Console or PC): N/A
Did you test with a different USB/3.5 Mm jack ports: Yes
Can you check if the sound card drivers are installed correctly: N/A
Did you Cross test with another device (PC/PS4/Xbox/Mobile): Yes
Are you using a third-party sound software: No
Did you select the headset as default under sound settings: Yes
Did you ever drop the headset, or they received any kind of shock: No
Can you please check the microphone privacy settings (Only with mic issues): Yes
Check the sound settings of the OS: Yes

**DOP: 16/03/2021; Purchased from: Rhythm House; Qunatity:1 Pc.**

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Pravesh Singh, Apr 8, 2021, 15:11 UTC

Dear Gaurav,

Thank you so much for your email and for sharing the proof of purchase.

Currently, we are checking the warranty status and procedure for the headset and we will get back to you as soon as we have any update. We really appreciate your patience and we will contact you shortly.

We wish you a nice day!
Best regards,

Pravesh Singh
EPOS Global Support

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Anupam Tiwari, Apr 8, 2021, 5:31 UTC (private)

Total Duration 69
Disposition : Successful Call
Description:  Details verified.  
URL:

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Gaurav Das, Apr 8, 2021, 5:09 UTC

Dear Sir,

PFB detail,

** **

**Company**: Rupshee Communication Pvt. Ltd.
**Name**: Gaurav Das
**Phone**: 7383147008
**E-mail**: [email-masked]
**Address line 1**: 502, Suyojan , Milan Park Society, Near Hotel President, Off C.G road, AHMEDABAD, Pin 380009
**Address line 2**: 502, Suyojan , Milan Park Society, Near Hotel President, Off C.G road, AHMEDABAD, Pin 380009
**City**: Ahmedabad
**State/Province**: Gujarat
**Zip Code**: 380009
**Country**: India

Note : For future any account related query / request please send email to below mentioned email [email-masked];[email-masked]

**Thanks & Regards**

For, Rupshee Communication Pvt. Ltd.

Gaurav Das

+91 7383 147 008

Attachment(s):
image002.jpg - https://eposaudio-gaming.zendesk.com/attachments/token/O2ZrQOPpcg2t7dhQz5Xkr4pmU/?name=image002.jpg

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Anupam Tiwari, Apr 8, 2021, 3:34 UTC

Dear Gaurav,

Thank you for your response, referring to your support ticket number 140668.

Could you please provide us with the following information before we can check about the warranty process.

Company:
Name:
Phone:
E-mail:
Address line 1:
Address line 2:
City:
State/Province:
Zip Code:
Country:

Please note that in accordance with the warranty terms the defective product needs to be returned and inspected first, before a replacement can be ordered. We will send you further instructions regarding the returning later.

Best regards,
Anupam Tiwari
EPOS Global Support

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AJ Hurry, Apr 7, 2021, 17:24 UTC (private)

**Anupam Tiwari**​ Please call and verify the customer and then transfer this ticket to **Pravesh Singh**​

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Gaurav Das, Apr 7, 2021, 4:59 UTC

Dear Sir,

You can call between 10:30 am to 6:00 PM

Note : For future any account related query / request please send email to below mentioned email [email-masked];[email-masked]

**Thanks & Regards**

For, Rupshee Communication Pvt. Ltd.

Gaurav Das

+91 7383 147 008

Attachment(s):
image001.jpg - https://eposaudio-gaming.zendesk.com/attachments/token/6sVt98wGTBX7u9iVlzvjqj6vf/?name=image001.jpg

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AJ Hurry, Apr 6, 2021, 16:26 UTC (private)

**_NEXT ACTION_**

**What**: Customer to confirm number and time for verification call.
**Who**: Gaurav Das
**When**: 08/04/21

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AJ Hurry, Apr 6, 2021, 16:26 UTC

Dear Gaurav,

Thank you for trying the troubleshooting steps. I'm sorry to hear the issue persists. In order to get the warranty review started, we need to confirm your address over the phone. Could you let us know a good time for us to call you, please?

We look forward to hearing from you.

Best regards,
AJ Hurry
EPOS Global Support

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Gaurav Das, Apr 6, 2021, 5:05 UTC

Dear sir,

All trouble shoot has been done but issue is persisted. Kindly replace the defective pcs asap. we will be thankful to you for your kind support.

Note : For future any account related query / request please send email to below mentioned email [email-masked];[email-masked]

**Thanks & Regards**

For, Rupshee Communication Pvt. Ltd.

Gaurav Das

+91 7383 147 008

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AJ Hurry, Apr 5, 2021, 17:09 UTC (private)

**_NEXT ACTION_**

**What**: Customer to respond after trying KB T/S steps.
**Who**: Gaurav Das
**When**: 08/04/21

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AJ Hurry, Apr 5, 2021, 17:09 UTC

Dear Gaurav,

Thank you for contacting EPOS Global Support. Please accept our sincere apologies for the delay in getting back to you. For your convenience we have created a **support ticket number 140668** for your inquiry.

We're very sorry to hear about the issues you've been experiencing with your PC 8. In order to troubleshoot the issue, could you try the following, please?

1. Make sure you have selected this device as default recording device under sound settings.

3. Do you have any other audio software installed? If so, please uninstall as these might interfere with sound.

4.  Check the Windows sound settings:
Check if the headset's microphone is selected as default Microphone (attached screenshot.
Check if the headset microphone registering any sound levels (screenshot attached)
Check if the headset is not been muted by opening the sound settings in windows (screenshot attached)
 ![](https://eposaudio.zendesk.com/attachments/token/LvdZlwTHyLbcYetCFmtO86oyv/?name=inline533877937.png)​ ![](https://eposaudio.zendesk.com/attachments/token/wuFYvbOPFSDcwVjQpa1tgprym/?name=inline335842254.png)​

5. Also, the new Windows 10 update which has been released in connection to the new GDPR disables the mic on some applications. You would need to enable the microphone by:
Going to Settings
In the Search Box type “Microphone Privacy Settings”
"Let Apps use your microphone” - Enable this

Please let us know how it goes. We look forward to hearing from you.

Best regards,
AJ Hurry
EPOS Global Support

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Gaurav Das, Apr 5, 2021, 13:42 UTC

 ![](https://eposaudio.zendesk.com/attachments/token/pU35Z1y4dPyLte4irKdXfz6Gi/?name=image001.gif)

Dear sir,

As per share email id earlier “[email-masked]”from your end we already added the same email id for this issue “[email-masked]”

Note : For future any account related query / request please send email to below mentioned email [email-masked];[email-masked]

**Thanks & Regards**

For, Rupshee Communication Pvt. Ltd.

Gaurav Das

+91 7383 147 008

**From:** EPOS Customer Service IN
**Sent:** Monday, April 05, 2021 4:50 PM
**To:** Gaurav Das <[email-masked]>; EPOS Customer Service IN <[email-masked]>; SeCom DK Gaming Help <[email-masked]>
**Subject:** RE: Sennheiser Replacement - 5-4-21

Hi Team,

Thanks for mailing us,

As erlier we have informed that for any faulty headsets, please contact to our global support team,

They will provide one refrence number after that please dispatch the faulty on our bangalore warehouse address.

Thanks and Regards,

Customer Service India

**From:** Gaurav Das <[email-masked]>
**Sent:** 05 April 2021 16:34
**To:** EPOS Customer Service IN <[email-masked]>; SeCom DK Gaming Help <[email-masked]>
**Subject:** Sennheiser Replacement - 5-4-21

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Dear Sir,

Below mentioned defective pcs we received from dealer for replacement.

Detail below for ref.

**_Party Name_**

**_Brand_**

**_Item Name_**

**_Color_**

**_Quantity_**

**_Model No._**

**_Type_**

**_Serial Number_**

**_Language_**

**_Issue_**

_RHYTHM HOUSE_

_Sennheiser_

_Sennheiser PC 8 Head Phone_

_-_

_1_

_PC 8_

_Headphone_

_036005812_

_-_

_One side speaker voice high_

Attached purchase invoice for ref.

Please revert so we dispatch the defective pcs from our ware house.

Note : For future any account related query / request please send email to below mentioned email [email-masked];[email-masked]

**Thanks & Regards**

For, Rupshee Communication Pvt. Ltd.

Gaurav Das

+91 7383 147 008

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!*** EPOS Audio, Customer Service India was not explicitly added to the ticket by the requester or an agent. Learn more ***!

EPOS Audio, Customer Service India, Apr 5, 2021, 11:19 UTC (private)

 ![](https://eposaudio.zendesk.com/attachments/token/5ZhQ1GvLuieHMxIyWpEyDLk3E/?name=image002.gif)

Hi Team,

Thanks for mailing us,

As erlier we have informed that for any faulty headsets, please contact to our global support team,

They will provide one refrence number after that please dispatch the faulty on our bangalore warehouse address.

Thanks and Regards,

Customer Service India

**From:** Gaurav Das <[email-masked]>
**Sent:** 05 April 2021 16:34
**To:** EPOS Customer Service IN <[email-masked]>; SeCom DK Gaming Help <[email-masked]>
**Subject:** Sennheiser Replacement - 5-4-21

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Dear Sir,

Below mentioned defective pcs we received from dealer for replacement.

Detail below for ref.

**_Party Name_**

**_Brand_**

**_Item Name_**

**_Color_**

**_Quantity_**

**_Model No._**

**_Type_**

**_Serial Number_**

**_Language_**

**_Issue_**

_RHYTHM HOUSE_

_Sennheiser_

_Sennheiser PC 8 Head Phone_

_-_

_1_

_PC 8_

_Headphone_

_036005812_

_-_

_One side speaker voice high_

Attached purchase invoice for ref.

Please revert so we dispatch the defective pcs from our ware house.

Note : For future any account related query / request please send email to below mentioned email [email-masked];[email-masked]

**Thanks & Regards**

For, Rupshee Communication Pvt. Ltd.

Gaurav Das

+91 7383 147 008

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Gaurav Das, Apr 5, 2021, 11:04 UTC

 ![](https://eposaudio.zendesk.com/attachments/token/HJ8HBnXWLY9GPea6RSMzxm8UO/?name=image001.gif)

Dear Sir,

Below mentioned defective pcs we received from dealer for replacement.

Detail below for ref.

**_Party Name_**

**_Brand_**

**_Item Name_**

**_Color_**

**_Quantity_**

**_Model No._**

**_Type_**

**_Serial Number_**

**_Language_**

**_Issue_**

_RHYTHM HOUSE_

_Sennheiser_

_Sennheiser PC 8 Head Phone_

_-_

_1_

_PC 8_

_Headphone_

_036005812_

_-_

_One side speaker voice high_

Attached purchase invoice for ref.

Please revert so we dispatch the defective pcs from our ware house.

Note : For future any account related query / request please send email to below mentioned email [email-masked];[email-masked]

**Thanks & Regards**

For, Rupshee Communication Pvt. Ltd.

Gaurav Das

+91 7383 147 008

Attachment(s):
PC 8.pdf - https://eposaudio-gaming.zendesk.com/attachments/token/n7xIX1TzqgcuucjT34G8wPBPp/?name=PC+8.pdf

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