Subject: Fwd: New RMA inquiry request - 138195
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Tripathi, Dheeraj" <[email-masked]>, Antonio Iunco <[email-masked]>, ANUPAM TIWARI <[email-masked]>, Arjun Hurry <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, DIPANSHU SHARMA <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jiaojia Chen <[email-masked]>, "TEODORA KARIN. GLIGOR" <[email-masked]>, "Levente Szabo" <[email-masked]>, Marika Fujita <
Date: Fri, 2 Apr 2021 01:58:51 -0700 (MST)

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Friday, April 2, 2021 2:16:20 PM 
Subject: FW: New RMA inquiry request - 138195 

Hi Pritish, 

CS are receiving many RMAs without a street address, example 138195. I noticed that the agent had added the street to the Shipping address field, which doesn’t populate the macro. Could you please ask everyone to use the Street (Part 1/2) fields and doublecheck that the complete address is present in the macro. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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From: EPOS Customer Service DACH <[email-masked]> 
Sent: 1. april 2021 11:54 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: WG: New RMA inquiry request - 138195 

Hallo Heta, 

In den letzten beiden Tagen ist es mehrfach vorgekommen, dass keine Adresse (Straße) eingegeben war. 

Bei digitec (wie hier im Beispiel) nicht schlimm, die weiß ich auswendig  – bei anderen aber schon. 

Kannst Du mal schauen, ob das ein Fehler im System ist oder ob es vielleicht einen neuen Mitarbeiter gibt, der nicht weiß, dass wir die vollständige Adresse brauchen? 

Wenn Du mehr Beispiele brauchst, gib mir gerne Bescheid, es waren etwa 10-12 gestern und heute. 

	

M it freundlichen Grüßen 

Daniel Kübler 
Customer Service Representative 
+49 30 70 71 46 75 [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdemant.sharepoint.com%2Fsites%2Femailsignature%2FSeCom%2FPages%2Fdefault.aspx&data=04%7C01%7Chnyr%40eposaudio.com%7C21a497e885e94d817fde08d8f4f4098f%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637528676730719123%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kOEM03UyC%2FwR7fZTD5lsxDe60qlFAp%2BPocGZISOaMzM%3D&reserved=0 ] 

	

EPOS Germany GmbH · Sickingenstr. 70-71 · 10553 Berlin · Germany 

	

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Von: EPOS Global Support < [ mailto:[email-masked] | [email-masked] ] > 
Gesendet: Donnerstag, 1. April 2021 09:28 
An: EPOS Customer Service DACH < [ mailto:[email-masked] | [email-masked] ] > 
Betreff: New RMA inquiry request - 138195 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Remark: 

Company Name: Digitec Galaxus AG After Sales Operations 

Name : Alves 

Phone : +41 44 575 96 90 

Email :[email-masked]​ ​ 

Address line 1 : 

Address line 2 : 

Postal Code : CH-5606 

City : Dintikon 

State/Province : Switzerland 

Country : EMEA::Switzerland 

Products and quantities 

Article nr. (Quantity) : 

Article nr. for replacement: 1000236(1) 

Article nr. for return: 506080(1) 

Process : gaming_warranty_snow 

Stock location : gaming_warranty_main 

Is This a Warranty : 1 

 Conversation ID: bdad690a-92bb-11eb-beb9-a90a26f422bd bdad690a-92bb-11eb-beb9-a90a26f422bd 7f8600d