Subject: RE: SDW 5016, Unresponsive Headset (SDW 10 HS)
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: "Morris Frost (MOFT)" <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Date: Thu, 18 Mar 2021 07:30:44 +0000

Hello Pravesh,

I have commented on the case. Italy is handled by our country partner. Please refer the case to them as per the country partner procedure.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Pravesh Singh <[email-masked]>
Sent: 17. marts 2021 21:30
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Morris Frost (MOFT) <[email-masked]>
Subject: SDW 5016, Unresponsive Headset (SDW 10 HS)

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Hello Heta,

Referring to the ticket number #133236. The customer is from Italy and recently he has received the SDW 5016 from his employer (based in Germany). The customer tried to update the firmware of the headset and successfully updated. However, the headset became unresponsive after the update.

We have exhausted with all the possible troubleshooting and decided to check for the RMA. The customer doesn't have the invoice but he has shared the serial number #0478000014. I request you to please have a look and update the next action.

Best Regards,
Pravesh Singh