Subject: SDW 5016, Unresponsive Headset (SDW 10 HS)
From: Pravesh Singh <[email-masked]>
To: hnyr <[email-masked]>
Cc: [email-masked]
Date: Wed, 17 Mar 2021 13:30:16 -0700 (MST)

Hello Heta, 

Referring to the ticket number #133236. The customer is from Italy and recently he has received the SDW 5016 from his employer (based in Germany). The customer tried to update the firmware of the headset and successfully updated. However, the headset became unresponsive after the update. 

We have exhausted with all the possible troubleshooting and decided to check for the RMA. The customer doesn't have the invoice but he has shared the serial number #0478000014. I request you to please have a look and update the next action. 

Best Regards, 
Pravesh Singh