Subject: Feedback from customer on #133191
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Arjun Hurry <[email-masked]>
Date: Thu, 4 Mar 2021 11:34:37 -0700 (MST)

Hello Pritish, 

Referring to ticket number #133191, the agent received a call from the from the customer at 14:47 IST and promised that I am going to send you an email right after this call. The agents didn't send the email at all. The customer has tried to call us back requesting for the same information. 

Can you please review this ticket with agent to avoid such things in future? 

Best Regards, 
Pravesh Singh