Subject: Call Data - 24th Feb
From: Ashish Dabral <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: saurabh <[email-masked]>, Deeksha <[email-masked]>, jiaojiao chen <[email-masked]>, Arjun Hurry <[email-masked]>, Pravesh Singh <[email-masked]>, "Norbert Michael, Reisenauer" <[email-masked]>
Date: Thu, 25 Feb 2021 01:29:16 -0700 (MST)

Hi Pritish, 

Here is the missed call data from yesterday. 

1. Jessica - Both were test call from me. She was having problem with her talkdesk and I fixed it yesterday. 

2. @Pravesh - Can you please explain why there were 2 missed call? 

3. @ AJ - There are 1 missed call on your name and the reason was Device unavailable. Device Unavailable Ring Attempts: These are the attempts that you could not action because:The Callbar or Main is closed without actually logging out/off or Network problems. Please do not close talkdesk without logging out/off. 

4. Norbert Reisenauer - Cancelled Ring Attempts: The Cancelled Ring Attempts are the ones where: 

The caller disconnected and the agent could not answer. 

In case of transfer, the transferring agent disconnected. 

In case of transfer, the contact person disconnected. 

Count of Attempt Type 	Column Labels 					
Row Labels 	Answered 	Canceled 	Device Unavailable 	Ignored 	Rejected 	Grand Total 
Antonio Iunco 	14 					14 
Anupam Tiwari 	4 					4 
Arjun Hurry 	4 		1 			5 
Dipanshu Sharma 	4 					4 
Grace Boussi 	5 					5 
Ismael Zakaria 	3 					3 
Jessica Chen 				1 	1 	2 
Marika Fujita 	5 					5 
Norbert Reisenauer 	8 	1 				9 
Pradeep Verma 	3 					3 
Pravesh Singh 	8 			1 	1 	10 
Pritish Nandi 	1 					1 
Grand Total 	59 	1 	1 	2 	2 	65 

Regards, 
Ashish Dabral