Subject: GSP 500, Poor Volume A Side
From: EPOS Global Support <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Fri, 19 Feb 2021 17:30:35 +0000

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You are registered as a CC on this support request (130696). Reply to this email to add a comment to the request.

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Deniz Durbali, Feb 19, 2021, 17:30 UTC

Hi Pravesh Singh,

i can say i tried all the steps even before you send me the link for troubleshooting. This issue seems caused by a faulty hardware connection between left and right ear cap.

I always need to find the sweet spot with the volume controll where both ear caps work good, and if i touch the volume controll just a bit for example when i adjust the headset on my head, the sound on the left side goes low or full muted.

Best regards,

Deniz Durbali

On Feb. 19 2021, at 6:19 pm, EPOS Global Support <[email-masked]> wrote:

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Pravesh Singh, Feb 19, 2021, 17:19 UTC (private)

**_NEXT ACTION_**

**What**: forwarded troubleshooting steps, waiting for the response.
**Who**: Deniz
**When**: 26/02/2021​

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Pravesh Singh, Feb 19, 2021, 17:19 UTC

Dear Deniz,

Thank you for contacting EPOS Global Support. For your convenience, we have created a **support ticket number 130696** for your inquiry.

We are sorry to hear that you are experiencing problems with GSP 500. In order to troubleshoot the issue further, we request you to please follow the troubleshooting steps mentioned below:

**Troubleshooting GSP 500**

Please follow the steps and let us know how it goes.

We wish you a nice day!
Best regards,

**Pravesh Singh
EPOS Global Support**

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Pravesh Singh, Feb 19, 2021, 17:16 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Deniz Durbali
**Email**: [email-masked]
**Product name**: GSP 500
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Issue**: Poor Volume A Side
**Current status**:
The left ear cup starts getting quiet while adjusting the volume switch
forward the troubleshooting steps

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Norbert Reisenauer, Feb 19, 2021, 16:07 UTC (private)

Assigned to **Pravesh Singh**​ to handle this ticket in English language.
Thanks

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!*** Deniz Durbali was not signed in when this comment was submitted. Learn more ***!

Deniz Durbali, Feb 19, 2021, 13:46 UTC

Hi, my GSP 500 makes issues when i try to use the Volume Switch on the right side.
The left ear cup starts getting quiet till i adjust the right volume switch again.
SN: 0270008421

Attachment(s):
invoice.pdf - https://eposaudio-gaming.zendesk.com/attachments/token/A2FQWg5Sy37KATluSLfJCOdgQ/?name=invoice.pdf

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