Subject: GSP 670, No sound on A-side since new update
From: EPOS Global Support <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Tue, 16 Feb 2021 07:06:36 +0000

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Norbert Reisenauer, Feb 16, 2021, 7:06 UTC (private)

**Pravesh Singh**​ Please handle this ticket in English. Pritish told me to assign to you. Thank you

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Norbert Reisenauer, Feb 15, 2021, 10:46 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Cheung Aves
**Email**: [email-masked]
**Product name**: GSP 670
**Number of Products**: 1
**Issue**: No sound on A-side since new update
**Current status**:

Customer reports no sound on A-side on his GSP 670 headset.
He just updated to the newest fw. HS 3.2.6 Dongle .43 and EGS .409
Since the update he gets no sound on A-side.
Tested with USB cable with same issue.

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Norbert Reisenauer, Feb 15, 2021, 10:28 UTC (private)

Disposition: Successful Call\nRecording URL: https://epos.mytalkdesk.com/interactions/24d6b9a3ef964ad1a2a138d68c5a674e/recordings/0.mp3\nCall duration: 581
Description: Customer reports no sound on A-side on his GSP 670 headset. He just updated to the newest fw. HS 3.2.6 Dongle .43 and EGS .409
Since the update he gets no sound on A-side. Tested with USB cable with same issue.

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Norbert Reisenauer, Feb 15, 2021, 10:12 UTC (private)

ring group :english_gaming
contact number :  +85296961144
duration : 
status :

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