Subject: Re: calls report
From: ANUPAM TIWARI <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Ismail <[email-masked]>, pravesh singh <[email-masked]>, Ashish Dabral <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, sumanta bhattacharya <[email-masked]>
Date: Mon, 15 Feb 2021 05:07:53 -0700 (MST)

Hi Pritish, 
I checked with Ashsih , and he reminded me about testing we did on Friday, May be those calls are reflecting in the report. 

Thanks 

Best regards, 
Anupam Tiwari 

From: "anupam tiwari" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Ismail" <[email-masked]>, "pravesh singh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "sumanta bhattacharya" <[email-masked]> 
Sent: Monday, February 15, 2021 4:42:11 PM 
Subject: Re: calls report 

Hi Pritish, 

Thank you for detail, however, I still don't recollect any missed calls at my extension for Friday as well, At times i would have been away from my desk for assisting Dipanshu but i have changed my status to Away for those instances. 
I have actively answered all the calls on my extension. hence i request you to further investigate about this issue. 

Thank you, 

Best regards 
Anupam Tiwari 

From: "Pritish Nandi" <[email-masked]> 
To: "anupam tiwari" <[email-masked]> 
Cc: "Ismail" <[email-masked]>, "pravesh singh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "sumanta bhattacharya" <[email-masked]> 
Sent: Monday, February 15, 2021 4:10:16 PM 
Subject: Re: calls report 

Hi Anupam, 

This report is from Friday. 

Regards, 
Pritish 

From: "ANUPAM TIWARI" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Ismail Lsm" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "sumanta bhattacharya" <[email-masked]> 
Sent: Monday, February 15, 2021 4:01:44 PM 
Subject: Re: calls report 

Hi All, 
As per my knowledge, I have answered all calls that landed on my extension today. I didn't get this calls. please investigate further. 

Thanks 

Best regards, 
Anupam Tiwari 

From: "Pritish Nandi" <[email-masked]> 
To: "Ismail" <[email-masked]>, "pravesh singh" <[email-masked]>, "anupam tiwari" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "sumanta bhattacharya" <[email-masked]> 
Sent: Monday, February 15, 2021 3:37:07 PM 
Subject: Re: calls report 

Thank you Sumanta, 

@Ismail, Pravesh, Anupam - Can I have the reason for these missed calls where it shows canceled and rejected from your callbar option. 

Regards, 
Pritish 

From: "sumanta bhattacharya" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Monday, February 15, 2021 3:11:38 PM 
Subject: calls report 

Count - Attempt Type 	Attempt Type 	

	

User Name 	Answered 	Canceled 	Device Unavailable 	Ignored 	Rejected 	Total Result 
Akihiko Yamamoto 	1 	

	
	1 
Antonio Iunco 	10 	

	
	10 
Anupam Tiwari 	4 	
	
	2 	
	6 
Arjun Hurry 	8 	

	
	8 
Ashish Dabral 	1 	

	
	1 
Grace Boussi 	7 	

	
	7 
Ismael Zakaria 	8 	1 	

	9 
Joaquim Olivera 	13 	

	
	13 
Mpiana Josue 	1 	

	
	1 
Norbert Reisenauer 	10 	

	
	10 
Pradeep Verma 	2 	

	
	2 
Pravesh Singh 	14 	
	
	3 	
	17 
Temistocles Valdes 	1 	
	1 	
	2 	4 
Total Result 	80 	1 	1 	5 	2 	89