Subject: ADAPT 560, PC, Product Details
From: EPOS Global Support <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Sat, 13 Feb 2021 10:18:59 +0000

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You are registered as a CC on this support request (125591). Reply to this email to add a comment to the request.

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Adri Schouten, Feb 13, 2021, 10:18 UTC

Dear Sir,

thank you for your helpful reply. My questions have been answered.

Kind regards,

Adri Schouten

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Pravesh Singh, Feb 12, 2021, 19:29 UTC (private)

**_LEVEL 1 CLOSING UNRESPONSIVE REQUESTER_**

**Product name**: ADAPT 560
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: PC
**Issue**: Product Details

**Problem**: Product Details
**Attempted Solution**: Shared the product details

* * *

**_Closing case as customer is unresponsive_**

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Pravesh Singh, Feb 12, 2021, 19:28 UTC

Dear Adri,

We're writing to you today with regard to the case 125591 you opened with us on Jan 24.

We have attempted now on several occasions to get in touch with you to find out if we can provide you with any further assistance or support, and as we have unfortunately not received a response, we will be proceeding to close this ticket in our system.

Please rest assured that should this have occurred in error, or should you at any time in the future require further assistance or have any questions, you can simply reply to this email, or reach us by phone from Monday to Friday between 8 AM to 5 PM on our support number 1 800 895 7412

Your satisfaction with our service agent is very important to us, we would be grateful if you could take a moment to fill in the survey found at the following link: Link - Survey

This survey will also be sent to you via email in the coming days.

We wish you a nice day!
Best regards,

**Pravesh Singh
EPOS Global Support**

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Pravesh Singh, Feb 8, 2021, 22:16 UTC (private)

**_NEXT ACTION, SECOND FOLLOW UP_**

**What**: checking if need any further information
**Who**: Adri
**When**: 16/02/2021​

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Pravesh Singh, Feb 8, 2021, 22:15 UTC

Dear Adri,

We would like to refer to your **support ticket number 125591** which you have requested with us on 24/01/2021.

Since our last correspondence, we have not received your response yet and would like to follow up with you. Please let us know if you have any further questions or concerns, we would appreciate a quick reply on your side.

We wish you a nice day!
Best regards,

**Pravesh Singh
EPOS Global Support**

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Pravesh Singh, Feb 2, 2021, 23:06 UTC (private)

**_NEXT ACTION_**

**What**: checking if need any further information, waiting for the response.
**Who**: Adri
**When**: 10/02/2021​

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Pravesh Singh, Feb 2, 2021, 23:05 UTC

Dear Adri,

We would like to refer to your **support ticket number 125591** which you have requested with us on 24/01/2021.

Since our last correspondence, we have not received your response yet and would like to follow up with you. Please let us know if you have any further questions or concerns, we would appreciate a quick reply on your side.

We wish you a nice day!
Best regards,

Pravesh Singh
EPOS Global Support

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Pravesh Singh, Jan 27, 2021, 15:57 UTC (private)

**_NEXT ACTION_**

**What**: shared the details about the side tone in Windows and MS teams.
**Who**: Adri
**When**: 04/02/2021​

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Pravesh Singh, Jan 27, 2021, 15:57 UTC

Dear Adri,

Thank you for contacting EPOS Global Support. For your convenience, we have created a **support ticket number 125591** for your inquiry and please find the responses to the questions below.

1. The headset will work with Teams. It's just the audio over the USB cable when you connect the headset to the PC directly via the USB cable is not Teams certified.

2. There is an option to listen to your own voice generally referred to as sidetone. But this is primarily meant to test the headsets. It may not work real-time during a call. Please find steps below to enable the same.

1. Open the Sound window by clicking **Settings-->System-->Sound-->Sound Control Panel.**
2. Click the **Recording** tab.
3. Click the headset you would like to test, and then click the **Properties** button.
4. Go to **Listen** tab and check the **Listen to this device** box.
5. Click **Apply**.
I hope this information helps and please let me know if you need any further assistance.

We wish you a nice day!
Best regards,

Pravesh Singh
EPOS Global Support

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Vamsy Maddipati, Jan 27, 2021, 15:22 UTC (private)

Hi **Pravesh Singh**​ ,

Please find responses to two questions below.

1. The headset will work with Teams. It's just the audio over the USB cable when you connect the headset to the PC directly via the USB cable is not Teams certified.

2. There is an option to listen to your own voice generally referred to as sidetone. But this is primarily meant to test the headsets. It may not work real-time during a call. Please find steps below to enable the same.

1. Open the Sound window by clicking **Settings-->System-->Sound-->Sound Control Panel.**
2. Click the **Recording** tab.
3. Click the headset you would like to test, and then click the **Properties** button.
4. Go to **Listen** tab and check the **Listen to this device** box.
5. Click **Apply**.

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Pravesh Singh, Jan 25, 2021, 21:29 UTC (private)

**_CASE SUMMARY_**

**Company Name**: N/A
**Contact person**: Adri Schouten
**Email**: [email-masked]
**Product name**: ADAPT 560
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: PC
**Issue**: Product Details
**Current status**:
in the new available notes for the FW 1.4.9 says
- USB audio and basic call control enabled and supported. **USB audio is not Teams certified**
- EU and G616 limiter added
- Sidetone adjustment from EPOS connect
- Sidetone adjustment from Windows

User's questions:

1) USB audio is not Teams certified: does this mean that the headset does not work in Teams anymore?
2) Sidetone adjustment from Windows: where in Windows 10 can I find the option to change the sidetone?

Next: checking with Level 2 for the exact information

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Adri Schouten, Jan 24, 2021, 19:00 UTC

Dear Sir, Madam,

In the Windows EPOS Connect software under “Updates” in the Notes section of the ADAPT 560 (Installed version 1.4.9) it says the following:

New features:
- USB audio and basic call control enabled and supported. USB audio is not Teams certified

- EU and G616 limiter added

- Sidetone adjustment from EPOS connect

- Sidetone adjustment from Windows

I have the following 2 questions:

1) USB audio is not Teams certified: does this mean that the headset does not work in Teams anymore?

2) Sidetone adjustment from Windows: where in Windows 10 can I find the option to change the sidetone?

Thanks in advance for you answer,

Kind regards,
Adri Schouten

![](https://eposaudio.zendesk.com/attachments/token/WTQI4OwXtbaEXbAZCsIbZBs3J/?name=image001.jpg)

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