Subject: Subject line
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: "[email-masked]" <[email-masked]>, Jiaojia Chen <[email-masked]>, akihiko.yamamoto <[email-masked]>, norbert reisenauer <[email-masked]>, Mpiana Ntambwe Josue <[email-masked]>, pradeep.verma <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Date: Fri, 5 Feb 2021 14:50:22 +0000

Hi Team,

I would like to remind you all about the Zendesk Subject line template. It is “Product, Environment, Issue”.

I have noticed in some tickets that the subject lines are not in the correct template and some of you are writing it as a sentence
Like this “GSP 370 not working after firmware update”, “GTW Poor performance in Windows”. In few cases customers have
provided the environment details but unfortunately Agents didn’t update it in the Subject line.

Please make sure you fix all your subject lines and also follow the principles of ticket handling.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119​
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/jp/gaming/products/gsp-602-1000414>

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