Subject: CE0560, Smart TV, Unresponsive headset
From: EPOS Global Support <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Wed, 27 Jan 2021 15:30:51 +0000

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You are registered as a CC on this support request (126108). Reply to this email to add a comment to the request.

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Vamsy Maddipati, Jan 27, 2021, 15:30 UTC (private)

Dear **Pravesh Singh**​ ,

Please inform the customer that we have demerged from Sennheiser and Sennheiser is completely responsible for this. We cannot offer any repair or battery for this as we are neither authorized nor have the spare parts for these products.

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Pravesh Singh, Jan 26, 2021, 23:05 UTC (private)

**_CASE SUMMARY, #126109, DUPLICATE TICKET_**

**Company Name**: N/A
**Contact person**: Rona
**Email**: [email-masked]
**Product name**: CE0560
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: Smart TV
**Issue**: Unresponsive headset
**Current status**:
the user contacted us first referring this headset model #126061
redirected to the Sennheiser
Sennheiser has redirected to us again
user has called five numbers till and she is not happy with the resolution
the user doesn't have invoice of the headset, bought 6 years
looking for repair request or the battery exchange

**Next: checking with Level 2 for the further investigation**

Attachment(s):
IMG_3830.jpg - https://eposaudio.zendesk.com/attachments/token/feoxrcenHeyZY50KRsIXJXCvl/?name=IMG_3830.jpgIMG_3829.jpg - https://eposaudio.zendesk.com/attachments/token/2VGgZP96BwhnalVCCKutTgKk3/?name=IMG_3829.jpg

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Pravesh Singh, Jan 26, 2021, 23:01 UTC (private)

Disposition: \nRecording URL: https://epos.mytalkdesk.com/interactions/c96fd795782a4842b25080c0b6effe64/recordings/0.mp3\nCall duration: 990
Description:

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Pravesh Singh, Jan 26, 2021, 22:53 UTC

Dear Rona,

Thank you for contacting EPOS Global Support. For your convenience, we have created a **support ticket number 126108** for your inquiry.

We are sorry to hear that you are experiencing problems with CE0560. As we discussed over the phone, we request you to please share a few pictures of the headset so that we can investigate this issue.

We wish you a nice day!
Best regards,

Pravesh Singh
EPOS Global Support

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Pravesh Singh, Jan 26, 2021, 22:44 UTC (private)

ring group :us_enterprise
contact number :  +14158124382
duration : 
status :

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