Subject: MB Pro 2, PC, Voice Prompt Issue
From: EPOS Global Support <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Mon, 25 Jan 2021 10:30:34 +0000

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Vamsy Maddipati, Jan 25, 2021, 10:30 UTC (private)

Dear **Pravesh Singh**​ ,

I am unable to replicate the issue. Please ask the customer to reset the headset and also reset the dongle by clearing the pairing lists. Also ask them to remove the pairing in their mobile phone. Now ask them
to re-pair the headset to dongle and mobile and monitor the issue and let us know the feedback.

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Vamsy Maddipati, Jan 22, 2021, 17:20 UTC (private)

**_NEXT ACTION_**

**What**: I will make some tests.
**Who**: Vamsy
**When**: 25/01/2021​

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Pravesh Singh, Jan 19, 2021, 21:32 UTC (private)

**_NEXT ACTION_**

**What**: testing the headset.
**Who**: Level 1
**When**: 26/01/2021​

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Pravesh Singh, Jan 19, 2021, 21:31 UTC

Dear Amor,

Thank you for contacting EPOS Global Support. For your convenience, we have created a **support ticket number 124772** for your inquiry.

We are sorry to hear that you are experiencing problems with MB Pro 2. As we discussed over the phone, we are investigating the issue and we will contact you as soon as we have any update.

We wish you a nice day!
Best regards,

Pravesh Singh
EPOS Global Support

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Pravesh Singh, Jan 19, 2021, 21:29 UTC (private)

**_CASE SUMMARY_**

**Company Name**: N/A
**Contact person**: Amor Varco
**Email**: [email-masked]
**Product name**: MB Pro 2
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: PC
**Issue**: Voice Prompt Issue
**Current status**:
​ ![](https://eposaudio.zendesk.com/attachments/token/OCcMJZ3qICtKZcg8fsbJpTBe2/?name=MB+Pro+2.PNG)​
the user is not getting "dongle connected" voice prompt when the dongle is connecting
"phone one connected" can be heard when dongle is connected
"phone two connected" can be heard when phone get connected

the dongle get disconnect when un-dock the headset from charging stand
updating the firmware 2.6.16 resolve the issue

**Next: trying to replicate the issue. testing the headset.**

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Pravesh Singh, Jan 19, 2021, 21:19 UTC (private)

Disposition: \nRecording URL: https://epos.mytalkdesk.com/interactions/a6868e4f68374ec39c85da1b56065976/recordings/0.mp3\nCall duration: 1004
Description:

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Pravesh Singh, Jan 19, 2021, 20:59 UTC (private)

ring group :us_enterprise
contact number :  +16475722157
duration : 
status :

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