Subject: Fwd: Phone calls from +49 7
From: Pritish Nandi <[email-masked]>
To: Akihiko Yamamoto <[email-masked]>, Antonio Iunco <[email-masked]>, Arjun Hurry <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jiaojia Chen <[email-masked]>, "Joaquim Alfredo Sousa. Olivera" <[email-masked]>, Marika Fujita <[email-masked]>, "Mpiana Ntambwe. Josue" <[email-masked]>, "Norbert Michael . Reisenauer" <[email-masked]>, Pradeep Verma <[email-masked]>, "Pravesh Singh" <[email-masked]>, anupam tiwari <a
Date: Mon, 18 Jan 2021 08:18:15 -0700 (MST)

fyi 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Innocent Bohui, INBO" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Muhammad Ali, MUAI" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Morris Frost, MOFT" <[email-masked]>, "Temistocles Valdes, TEVL" <[email-masked]>, "Vamsy Maddipati, VAMM" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Monday, January 18, 2021 8:20:06 PM 
Subject: Phone calls from +49 7 

Hi team, 

We are receiving calls from this number +49 7. These are all end customers from India, but due to the number redirection their phone numbers are not visible. I have renamed the account to “Anonymous Indian Caller” in Zendesk. Handle these calls as normal, take the customer’s correct contact details if they agree and create a new accounts for them in Zendesk. 

Remember that we always have to confirm the customer’s contact details. We can’t assume anything and take details from the phone display, email signature etc. Many of our calls are transferred from other numbers. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk | 
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