Subject: Fwd: Market feedback
From: Pritish Nandi <[email-masked]>
To: Akihiko Yamamoto <[email-masked]>, Antonio Iunco <[email-masked]>, Arjun Hurry <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jiaojia Chen <[email-masked]>, "Joaquim Alfredo Sousa. Olivera" <[email-masked]>, Marika Fujita <[email-masked]>, "Mpiana Ntambwe. Josue" <[email-masked]>, "Norbert Michael . Reisenauer" <[email-masked]>, Pradeep Verma <[email-masked]>, "Pravesh Singh" <[email-masked]>, Siddhartha Kler
Date: Mon, 11 Jan 2021 01:21:54 -0700 (MST)

FYI 

From: "Muhammad Ali, MUAI" <[email-masked]> 
To: "Heta Nyrhinen, HNYR" <[email-masked]>, "Innocent Bohui, INBO" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Morris Frost, MOFT" <[email-masked]>, "Temistocles Valdes, TEVL" <[email-masked]>, "Vamsy Maddipati, VAMM" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Friday, January 8, 2021 9:28:08 PM 
Subject: Market feedback 

Hello Everyone, 

As discussed in today’s meeting, please let me know if you hear any new issue from the market for 

    1. SDW firmware 1.7.56 I have heard general feedback so far that after updating the firmware on SDW the B side audio is cutting for first 30 seconds but after 30 seconds the issue is auto fixed. Please keep an eye on the new tickets and if you get a new ticket with this issue then get the complete setup detail, we’ll have to investigate it. 
    2. For SC 1xx headsets we have ongoing critical cases “No audio in the headset at all or No audio B side” Important : if the firmware installed on the headset is 44.05.18.30 and customer is experiencing the issue then please get complete setup detail and assign the ticket to me. Please do not communicate anything to customer for now, just inform them that we’ll investigate the issue. 

Let me know in case you have any question. 

	

Best regards​​ 

Muhammad Ali 
Technical Support Specialist 
Global Support and Service 
+45 5618 0013 
+45 9399 0566 

	

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

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