Subject: Abandoned and Missed Calls
From: Pritish Nandi <[email-masked]>
To: Arjun Hurry <[email-masked]>, Pravesh Singh <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Mon, 4 Jan 2021 23:14:20 -0700 (MST)

Hi Guys, 

Lately from the last 2-3 days, I am observing that we have many voicemails and missed calls in US shift, specifically for Enterprise. Why? 

Last night you guys received 27 calls and only answered 4 calls. See the data below: 

This is not acceptable and I would like to know what is happening in your shift and why calls are getting abandoned. This is very serious. 

Regards, 
Pritish Nandi