Subject: BREAK POLICY
From: Ashish Dabral <[email-masked]>
To: india <[email-masked]>
Date: Tue, 22 Dec 2020 02:49:51 -0700 (MST)

Dear All, 
BREAK POLICY: 

It has been observed that some agents are wrongly interpreting the Break policy, and/or customizing it best to suite them, irrespective of process requirements. 

Here is again a reminder of our existing Break policy. Request strict adherence. 

2 breaks X 15 minutes each + 1 break X 30 minutes = Total 1hr. 

Points to note: 

    * All agents must take permission from the supervisor on the floor before taking a break. 

    * 
No one should exceed their total break time of 1hr in a given shift. 

    * 
No one should exceed 30 mins break at a stretch. 

    * 
No break should be taken during the last and first 1hr of shift. 

Regards, 
Ashish Dabral