Subject: Re: TalkDesk training
From: Arjun Hurry <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Ismail Lsm <[email-masked]>, "Akihiko Yamamoto, LSM" <[email-masked]>, Pravesh Singh <[email-masked]>, Mpiana <[email-masked]>, "Norbert Michael, Reisenauer" <[email-masked]>, Jiaojia Chen <[email-masked]>, marika fujita ph <[email-masked]>, Siddhartha Kler <[email-masked]>, Pradeep Verma <[email-masked]>, Antonio Iunco <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, "Joaquim Alfredo Sousa. Olivera" <[email-masked]>, Deeksha <
Date: Fri, 27 Nov 2020 15:10:04 -0700 (MST)

Completed. -AJ 

From: "Pritish Nandi" <[email-masked]> 
To: "Ismail Lsm" <[email-masked]>, "Akihiko Yamamoto, LSM" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "arjun hurry" <[email-masked]>, "Mpiana" <[email-masked]>, "Norbert Michael, Reisenauer" <[email-masked]>, "Jiaojia Chen" <[email-masked]>, "marika fujita ph" <[email-masked]>, "Siddhartha Kler" <[email-masked]>, "Pradeep Verma" <[email-masked]>, "Antonio Iunco" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, "Joaquim Alfredo Sousa. Olivera" <[email-masked]> 
Cc: "Deeksha" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Friday, 27 November, 2020 12:29:54 
Subject: Fwd: TalkDesk training 

Hi Team, 

Please complete the task requested in the email by Heta. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Sara Aknooni, SRAK" <[email-masked]>, "Innocent Bohui, INBO" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]>, "Muhammad Ali, MUAI" <[email-masked]>, "Morris Frost, MOFT" <[email-masked]>, "Temistocles Valdes, TEVL" <[email-masked]>, "Vamsy Maddipati, VAMM" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Thursday, November 26, 2020 11:44:36 PM 
Subject: RE: TalkDesk training 

Hello everyone, 

On Monday we will have training sessions for our new phone system Talkdesk. You will need to complete the following tasks prior to the training. 

- Complete the Talkdesk Academy Agent training modules. Sign up here: [ https://academy.talkdesk.com/ | https://academy.talkdesk.com/ ] 

- Install callbar on your PC 

- Install Click-to-call extension to Chrome 

The training will walk you through how to do each step. 

From: Sara Aknooni (SRAK) <[email-masked]> 
Sent: 24. november 2020 11:00 
To: Innocent Bohui (INBO) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Morris Frost (MOFT) <[email-masked]>; Temistocles Valdes (TEVL) <[email-masked]>; Vamsy Maddipati (VAMM) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Pritish Nandi <[email-masked]> 
Cc: Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: TalkDesk training 

Hi team, 

We will soon move to the new phone system Talkdesk. 

This means that all our phones will be ported to this phone system and you will be using that instead of Zendesk Talk. 

Next week will be a training for Talkdesk use, but I would advise you to go through the following link and familiarize yourself with the application. 

You should study the “Agent” part. 

Please remember that you will not be online on the phones to answer incoming calls, unless there is a particular situation, but 

you still need to know how to use the application , also for outgoing calls. 

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Facademy.talkdesk.com%2F&data=04%7C01%7Chnyr%40eposaudio.com%7Cccaa1810fb5348a7b72008d8905fc2a7%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637418088241004489%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ke5v9pjhBVoalrjJJXbnA3m%2FCaC5AptzRUtvNOjmfes%3D&reserved=0 | https://academy.talkdesk.com/ ] 

[ mailto:[email-masked] | @Pritish
 Nandi ] , could you inform LSM team about it? 

	

Best regards, 

Sara Aknooni 
Project Manager 

Global Support and Service 

+45 4470 0124 
+45 7131 4960 

	

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

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