Subject: Customer Service Transfer
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: "Sebastien Manin (SEMN)" <[email-masked]>, "Erich Torrild (ERTL)" <[email-masked]>, "[email-masked]" <[email-masked]>, natsumi.ono <[email-masked]>, akihiko.yamamoto <[email-masked]>
Date: Wed, 17 Jun 2020 08:48:46 +0000

Hi All,

Please follow the below procedures from now, when you transfer the Gaming tickets to Customer Service

  1.  Write the correct article number from the PIM file.
  2.  Run "Gaming RMA-Contact Customer Service" macro
  3.  Check if  Customer Service is automatically selected in the Transfer field, if not please select Customer Service.
  4.  Select the date of Transfer (the date when you submit the warranty request)
  5.  Choose proposed solution as "Swap"
  6.  Set the due date after 2 weeks
  7.  Assign the ticket to Warranty Group/Ashish

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119
+45 2168 4511
Sennheiser Communications A/S* Industriparken 27 * DK-2750 Ballerup * Denmark

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