Subject: Minutes of Gaming Weekly Meeting 29-05-2020
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: Pritish Nandi <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Sebastien Manin (SEMN)" <[email-masked]>, "Erich Torrild (ERTL)" <[email-masked]>
Date: Fri, 29 May 2020 14:00:02 +0000

Hi Team,

Thank you everyone for joining the meeting. I will schedule weekly team meeting on every Friday.

  1.  1st of June 2020 is public holiday in Denmark. @Pritish Nandi<mailto:[email-masked]> will be responsible for Queue Management, he will assign tickets to other Agents.
  2.  Email edit is restricted in the Zendesk, we are working to fix this issue. If contact number is available try to call customers and provide the troubleshooting steps via phone.
  3.  RMA- Please double check you fill the right -country, article number, product and shipping address.
  4.  Check the distributors list in the Gaming Team group chat and provide the warranty procedures accordingly to the resellers or distributors
  5.  Please remember to run after call summary macro after you talk to the customer and write what was discussed very clearly. Also remember to send emails to customer after every call.
  6.  Try to write the closing emails kind and nice, I reviewed some tickets and the closing emails gives a very cold feel.
  7.  Remember to update case summaries with all details and try to update the subject line properly.

GSA 601 ear pads issue is fixed in the production week 27 2019, so from now on Agents will check the proof of purchase (after July 1st 2019) and serial number of GSP 600 headsets before agreeing to ship new ear pads.
We still replace the ear pads if it is within 6 months of warranty period.

How to check the serial number:

10 digits Serial number structure:

[0359123456]Sample:

                            Place of                         Week           Year                                   Serial number (consecutive)
                                      production                     of                  (1 digit)                              (6 digits)
                                      (1 digit)                           production
                                      Supplier have              (2 digits)
                                      to use a "0" (zero))

Have a great Weekend everyone!

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119
+45 2168 4511
Sennheiser Communications A/S* Industriparken 27 * DK-2750 Ballerup * Denmark

eposaudio.com<https://www.eposaudio.com/> * Follow us here
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