Subject: RMA
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: "Sebastien Manin (SEMN)" <[email-masked]>, "Erich Torrild (ERTL)" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 26 May 2020 11:41:32 +0000

Hi Team,

Please follow the instructions below before you agree with customers to send replacements.

  1.  All RMA tickets should be approved by me for replacements.
  2.  Don't agree to the customer before you get my RMA approval.
  3.  Inform the customer we will investigate or check for the warranty possibilities, collect the proof of purchase and write the ticket number in the chat
  4.  I will review the ticket and approve/reject RMA.

I am informing you all once again, please remember without troubleshooting(for technical issues) we are not supposed to replace the products.
Always ask customers to provide the pictures of damaged headset.

Note: From now on we are not supposed to ship any products to customers through Ballerup reception.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119
+45 2168 4511
Sennheiser Communications A/S* Industriparken 27 * DK-2750 Ballerup * Denmark

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