Subject: EPOS - Feedback
From: Pritish Nandi <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Sun, 10 May 2020 08:55:24 -0700 (MST)

Hi Pravesh, 

Please see your feedback. 

82256 

1. In the case summary agent has written about the basic T/S steps however did not provide it to the customer. 
2. Did not add the phone number in the profile 	

1. Should have provided the Steps on how to set up the Headset as default headset and not the GSA 70. 
2. Did not ask to check with other device or USB port specifically 2.0 ports 
3. Did not ask to reinstall the drivers and reinstall Gaming suite 
4. Should have asked to check firmware and update if not the latest. 

Regards, 
Pritish Nandi