Subject: New SLA and Follow up agreement
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: "Sebastien Manin (SEMN)" <[email-masked]>, "Erich Torrild (ERTL)" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 7 May 2020 13:29:49 +0000

Hi Team,

There are few changes in Gaming ticket handling.

Gaming SLA and Follow up

  *   If the ticket is not a technical question about our products, we close the case after we provide answer to customers
  *   Inform the customer that they can create a Follow Up ticket if needed. For example if the ticket is for where to buy

Gaming accessory or product, availability of a product provide the purchase links and close the ticket.

No follow ups required.

  *   For Unresponsive customers, we send only one follow up email and we close the case on the next SLA

Please check all your tickets and start closing it according to the new agreement.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119
+45 2168 4511
Sennheiser Communications A/S* Industriparken 27 * DK-2750 Ballerup * Denmark

eposaudio.com<https://www.eposaudio.com/> * Follow us here
<https://www.facebook.com/sennheisergaming/>  <https://www.instagram.com/sennheisergaming/>   <https://www.youtube.com/user/sennheisergaming>   <https://twitter.com/SennheiserGamer?s=20>   <https://www.linkedin.com/company/eposaudio/>