Subject: Re: Training tomorrow the 21st of April
From: Pritish Nandi <[email-masked]>
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, AFIG <[email-masked]>
Cc: "Matthew Broadley, MAEY" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "Filip Trajkov, FITR" <[email-masked]>, "Muhammad Ali, MUAI" <[email-masked]>, epos <[email-masked]>, "Erich Torrild (ERTL)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 20 Apr 2020 22:52:08 -0700 (MST)

Dear Josephine and Andrés, 

Pravesh would be joining in the gaming training from today starting at 12:00 noon CET time. Could you please share the meeting link he would need to join in? 

Thank you. 

Regards, 
Pritish 

From: "AFIG" <[email-masked]> 
To: "Matthew Broadley, MAEY" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "Filip Trajkov, FITR" <[email-masked]>, "Muhammad Ali, MUAI" <[email-masked]> 
Cc: "epos" <[email-masked]>, "Erich Torrild (ERTL)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]> 
Sent: Tuesday, April 21, 2020 1:35:12 AM 
Subject: Training tomorrow the 21st of April 

Hello dear trainers and trainees. 

For all the trainers please remember to take note who is in and who is not. 

Also write what are the good things and the challenges we need to work on. 

Focus areas and changes in the trainings 

APAC can ask the team what they would like to review again. If they do not have any favorite subject go through the module which 

you think is most demanding and do tickets with them. Just show them how you do real tickets, which you keep assigned to you and 

review the next day in case customers have answered. Do not make fake tickets, work on real ones. 

Tomorrow starts with: 

Matthew and the Japanese team. Just follow your plan and fill out the training sheet so we know you have covered everything. 

Josephine and Gaming with Erich 

Heta and Warranty with Ashish 

Christopher starts in the morning at 08:00 , Sara continues at 11:00 and Filip starts at 14:00 with the APAC team 

Filip and the American team with Morris starts at 17:00 

Muhammad will train the American agent Morris from 14:00 to 17:00 

We are still waiting for Dadu to move Pravesh to the Gaming team. When this happens, he would be in the queue after a couple of days. 

	

APAC TEAM 	

WARRANTY 	

GAMING 	

AMERICAS 	

Japanese team 

Pritish 	

Ashish 	

Erich 	

Morris 	

Yama 

Nusan 	

	

	

Pravesh 	

	

	

AJ 	

	

	

	

	

	

	

	

	

	

	

Best regards, 

Andrés Figueroa 
Head of Global Support & Service 
+45 5618 0303 

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

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