Subject: Training tomorrow the 21st of April
From: Andrés Figueroa (AFIG) <[email-masked]>
To: "Matthew Broadley (MAEY)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, "Filip Trajkov (FITR)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "Erich Torrild (ERTL)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>
Date: Mon, 20 Apr 2020 20:05:12 +0000

Hello dear trainers and trainees.

For all the trainers please remember to take note who is in and who is not.
Also write what are the good things and the challenges we need to work on.
Focus areas and changes in the trainings

APAC can ask the team what they would like to review again. If they do not have any favorite subject go through the module which
you think is most demanding and do tickets with them. Just show them how you do real tickets, which you keep assigned to you and
review the next day in case customers have answered. Do not make fake tickets, work on real ones.

Tomorrow starts with:

Matthew and the Japanese team.  Just follow your plan and fill out the training sheet so we know you have covered everything.

Josephine and Gaming with Erich

Heta and Warranty with Ashish

Christopher starts in the morning at 08:00 , Sara continues at 11:00 and Filip starts at 14:00 with the APAC team

Filip and the American team with Morris starts at 17:00

Muhammad will train the American agent Morris from 14:00 to 17:00

We are still waiting for Dadu to move Pravesh to the Gaming team. When this happens, he would be in the queue after a couple of days.

APAC TEAM
WARRANTY
GAMING
AMERICAS
Japanese team
Pritish
Ashish
Erich
Morris
Yama
Nusan

Pravesh

AJ

Best regards,

Andrés Figueroa
Head of Global Support & Service
+45 5618 0303

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