Subject: Training- 13 April
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: epos <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, "Filip Trajkov (FITR)" <[email-masked]>
Cc: Andrés Figueroa (AFIG) <[email-masked]>
Date: Sun, 12 Apr 2020 18:33:11 +0000

_____________________________________________________________________________
Join Microsoft Teams Meeting<https://teams.microsoft.com/l/meetup-join/19%3ameeting_YmYyYmY5YjYtY2MxNy00N2FmLTkyYjMtMGU4MTUxYmNmYmZl%40thread.v2/0?context=%7b%22Tid%22%3a%229bf8c7a8-e008-49a7-9e43-ab76976c4bf8%22%2c%22Oid%22%3a%22d31e227f-7e0e-443f-90c6-31beef218a21%22%7d>
Learn more about Teams<https://aka.ms/JoinTeamsMeeting> | Meeting options<https://teams.microsoft.com/meetingOptions/?organizerId=d31e227f-7e0e-443f-90c6-31beef218a21&tenantId=9bf8c7a8-e008-49a7-9e43-ab76976c4bf8&threadId=[email-masked]&messageId=0&language=en-US>
________________________________________________________________________________
Booked for training

Trainers

Please,
After you cover each module, take some real cases about the covered module and ask agents to handle. Ask agents to follow Module 10 instructions for handling the cases.
Go through more details about the products
Raise real cases and ask agents to propose troubleshooting instruction.

Agents

Please,
Note that this week, after we cover each module, we will work on real cases about the covered module
Ask questions and take notes.
Answer to the asked questions and engage in the conversation
Review the provided training modules to memorize them gradually.

RESPONSIBLE
AREAS TO COVER

TOPICS
Trainer
MODULE 3
Bluetooth technology
HN

Pairing behaviour
HN

BTD 800
HN

PRESENCE / MB Pro
HN

ADAPT 300/400/500/600
HN
MODULE 4
DECT Products
SA

Cal Control
SA

IMPACT SD, Office, Pro Style
SA

IMPACT SDW
SA

Troubleshooting steps and procedures
SA
MODULE 6
Cables Overview
FT

RJ9-10 Plug/ Telephony Plugs /ED
FT

IMPACT 100,200 and 600 series
FT

Universal Interface box
FT

Troubleshooting steps and procedures
FT

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk/enterprise/products/adapt-660-noise-cancelling-bluetooth-headset-1000200>

eposaudio.com<https://www.eposaudio.com/> · Follow us here
<https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>  <https://twitter.com/Epos_audio>   <https://www.linkedin.com/company/eposaudio/>