Subject: India team training 8 Aoril
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>
Date: Tue, 7 Apr 2020 18:51:33 +0000

Booked for training

Trainers
Please make sure you note attendance by writing the  name of the agents that participate
Please ask questions from the day before.

Agents
Please remember to ask questions and take notes. You will be asked the next day questions of your previous day to see if you remember anything.

Trainer
AREAS TO COVER

TOPICS
Trainer
MODULE 7
IMPACT 5000 Specifications
MB

IMPCAT 5000 Features
MB

IMPCAT 5000 Accessories
MB

IMPCAT 5000 Connection
MB

IMPCAT 5000 Settings and call handling
MB
MODULE 4
DECT Products
CK

Call Control
CK

IMPACT SD, Office, Pro Style
CK

IMPACT SDW
CK

Troubleshooting steps and procedures
CK
MODULE 8
HSUP
MA

HSUP Freeware introduction
MA

Installing
MA

Features
MA

HSUP Manager Introduction
MA

Web client
MA
MODULE 9
Zendesk & Jira
FT

Principles of Issues Handling
FT

Knowledge base & Knowledge Capture
FT

Compatibility Guide
FT

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