From: Ashwinee Latchayya <[email-masked]>
To: Pravesh Singh <[email-masked]>
Date: Tue, 17 Mar 2020 04:09:54 -0700 (MST)

Hi, 

Samuel Cormier has multiple emails and accounts on Kartra. The bootcamp is not on the email he sent but was on a different email but same name if you search his name in Kartra. So the approach for this is to inform client, we saw a couple of accounts with the same name, although different email other than the provided email, can you let us know what other email you have used. Unfortunately, we can’t disclose the email for client privacy in case this is not your account. 

Action: 

although his SMP I believe is on the old platform 

yes please, then ask him if the SMP logs via the old platform (kajabi and not Kartra) 

if so, then we will manually add smp to his account and access level SBS 

then also, once he confirms the other email, resend log credential 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9