Subject: Re: Refund Related.
From: Ashwinee Latchayya <[email-masked]>
To: vaibahv jain <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Wed, 22 Jan 2020 07:59:14 -0700 (MST)

Hi Vaibhav, 

It's the same action as in SMP cancellation. 

Instead of clicking the SMP, click the order id number for the inside track. 

And follow the process below :- 

1. Check Kartra for client 
2. If in Kartra, check membership 
3. Click on transaction 
4. Click on the Order ID number of the subscription to be cancelled, ie. SMP (it will open another page) 
5. Click on details - it will open order details 
6. On Your Billing Actions - there will be an option to refund payment. 

Thank you, 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9 

From: "vaibahv jain" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 22 January, 2020 19:42:45 
Subject: Refund Related. 

Hi Ash, 

Please help to get the below issue resolved. 

Customer Name: Jo Scott 
Email ID: [email-masked] 
Query: Payment got deducted twice and now customer is seeking for refund for one of his payments. 

Custome Email: " Peter, 
Please refer to my previous email in which I point out that you have invoiced me and taken the money from my account twice for the same item. 
The invoice no’s. are 1639474 (17/1) and 1641021 (18/1). 
Please refund ASAP, 
Thank you, Jo". 

Regards, 
Vaibhav Jain.