Subject: Requesting Peter's Advices
From: Ashwinee Latchayya <[email-masked]>
To: Pravesh Singh <[email-masked]>, vaibahv jain <[email-masked]>, Pravesh Singh <[email-masked]>, aijaz hussein <[email-masked]>
Date: Wed, 22 Jan 2020 06:40:14 -0700 (MST)

Hi all, 

For customers emailing us requesting for Peter's advice's. Here's a template and steps to follow : 

Hi xyz, 

Thank you for your email and we understand you are currently encountering some difficulties. I will forward your email to Peter and get back to you soon. 

Kind Regards, 
Ash 
Team Sage Customer Support. 

After this is done : I need an email from you 15 minutes before your shift ends with the details below. 

The name, email address and the body of the email. 

Many thanks, 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9