Subject: 回覆: 23714893-Jools Holland & Ruby Turner-03/03/2020-Rosenhof Osnabrück, Osnabrück, DE-Broker DE- EDM Error
From: Richard Fu <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, Parvez Alam <[email-masked]>
Date: Tue, 21 Jan 2020 02:00:32 +0000

Hi all,

Confirmation is sent to CSpayments requesting a refund for this order.

Thanks,
Richard
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寄件者: India Inbox <[email-masked]>
寄件日期: 2020年1月20日 下午 06:40
收件者: Richard Fu <[email-masked]>
副本: Pravesh Singh <[email-masked]>; Parvez Alam <[email-masked]>
主旨: Re: 23714893-Jools Holland & Ruby Turner-03/03/2020-Rosenhof Osnabrück, Osnabrück, DE-Broker DE- EDM Error

Hi Richard

Can you confirm you received EDM approval here for buyer to be refunded?
CS payments says they have not received any confirmation and therefore cannot refund the buye

Kind regards,

Breda

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From: Kimberley Smith <[email-masked]>
Sent: Monday, January 20, 2020 10:22 AM
To: India Inbox <[email-masked]>
Cc: Pravesh Singh <[email-masked]>; Parvez Alam <[email-masked]>
Subject: RE: 23714893-Jools Holland & Ruby Turner-03/03/2020-Rosenhof Osnabrück, Osnabrück, DE-Broker DE- EDM Error

Hi Breda,

We received this from APAC  from Richard asking us to inform buyer to return tickets in order to be entitled for a refund.

You will need to check with Richard to see if he received approval from EDM.

Thanks

Kim

From: India Inbox
Sent: 13 January 2020 14:14
To: Kimberley Smith <[email-masked]>
Cc: Pravesh Singh <[email-masked]>; Parvez Alam <[email-masked]>
Subject: Re: 23714893-Jools Holland & Ruby Turner-03/03/2020-Rosenhof Osnabrück, Osnabrück, DE-Broker DE- EDM Error

@Kimberley Smith<mailto:[email-masked]>

Hi Kim, was this an EDM error? If so, can the approval please be sent onto payments.

Agent alexandre.igashiyama escalated this case and it was returned to agent in this thread.

Breda

________________________________

From: Parvez Alam <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 2:09 PM
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Pravesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: 23714893-Jools Holland & Ruby Turner-03/03/2020-Rosenhof Osnabrück, Osnabrück, DE-Broker DE- EDM Error

Hi Team,

Buyer purchased the tickets for Jools Holland & Marc Almond. Mr. Marc Almond is not going to perform in this concert and buyer requested to cancel the order. Previously we have asked buyer to return the tickets to us in order to get refund as approved by TL Richard.

Case was flagged to TL Kim to forward EDM error confirmation to payments team, however they haven't received any update yet. Payment team need EDM confirmation on this case so that they can process the refund.

Can you check if we can EDM confirmation on the order.

Kind Regards
Parvez Khan

________________________________

From: "Pravesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Parvez Alam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 13 January, 2020 18:56:13
Subject: 23714893-Jools Holland & Ruby Turner-03/03/2020-Rosenhof Osnabrück, Osnabrück, DE-Broker DE- EDM Error

Hi Parvez,

With reference to T ID : 23714893, Buyer purchased the tickets for Jools Holland & Marc Almond. Mr. Marc Almond is not going to perform in this concert and buyer requested to cancel the order. Previously we have asked buyer to return the tickets to us in order to get refund as approved by TL Richard.

Case was flagged to TL Kim to forward EDM error confirmation to payments team, however they haven't received any update yet. Payment team need EDM confirmation on this case so that they can process the refund.

Could you please review this case and advised what next should be done here.

Kind Regards,

Pravesh