Subject: Re: 23956880-Australian Tennis 2020 - Monday - Day Session - First Round - HOSPITALITY PACKAGES-20/01/2020-Rod Laver Arena, Melbourne, AU-Broker AU- Buyer didn't receive the HOSPITALITY PACKAGES
From: Pravesh Singh <[email-masked]>
To: Breda Cremins <[email-masked]>
Cc: Ashwani Panicker <[email-masked]>, Brian Sexton <[email-masked]>
Date: Mon, 20 Jan 2020 05:17:19 -0700 (MST)

Hi Breda, 

I have called the buyer and she informed that we didn't get entry to the hospitality features. She has contacted to the event organisers and they said that there is no hospitality section/features at this venue. She has showed the tickets to them and she have been informed that these tickets are just for event. 

So buyer didn't get access to the hospitality features. 

Kind Regards, 
Pravesh 

From: "Breda Cremins" <[email-masked]> 
To: "Pravesh Singh" <[email-masked]> 
Cc: "Ashwani Panicker" <[email-masked]>, "Brian Sexton" <[email-masked]> 
Sent: Monday, January 20, 2020 5:37:45 PM 
Subject: Re: 23956880-Australian Tennis 2020 - Monday - Day Session - First Round - HOSPITALITY PACKAGES-20/01/2020-Rod Laver Arena, Melbourne, AU-Broker AU- Buyer didn't receive the HOSPITALITY PACKAGES 

Sure Brian, it is best to find this out. 

Pravesh can you check with the buyer? 

Kind regards 
Breda 

From: Brian Sexton <[email-masked]> 
Sent: Monday, January 20, 2020 11:59 AM 
To: Breda Cremins <[email-masked]> 
Cc: Ashwani Panicker <[email-masked]>; Pravesh Singh <[email-masked]> 
Subject: RE: 23956880-Australian Tennis 2020 - Monday - Day Session - First Round - HOSPITALITY PACKAGES-20/01/2020-Rod Laver Arena, Melbourne, AU-Broker AU- Buyer didn't receive the HOSPITALITY PACKAGES 

Hi Breda, 

Can you confirm if the buyer got access to the hospitality features at any point during the day? 

Is it seller fault that the Hospitality email came late? 

Kind regards, 

Brian 

From: India Inbox 
Sent: Monday 20 January 2020 11:56 
To: Brian Sexton <[email-masked]> 
Cc: Ashwani Panicker <[email-masked]>; Pravesh Singh <[email-masked]> 
Subject: Re: 23956880-Australian Tennis 2020 - Monday - Day Session - First Round - HOSPITALITY PACKAGES-20/01/2020-Rod Laver Arena, Melbourne, AU-Broker AU- Buyer didn't receive the HOSPITALITY PACKAGES 

Hi [ mailto:[email-masked] | 
@Brian Sexton ] 

Can you check this out? 

-A buyer is reporting that they received the hospitality email too late 

-buyer was emailed via CM with hospitality details at 03.13 off CM 

-it was then 14.15 over in Melbourne it seems- the event started at 10.00 local time 

-the event is named day session- so wonder did buyer have access for the entire day? We need to find this out 

But if there a relevant team we are flagging hospitality issues to? 

Kind regards, 

Breda 

From: Pravesh Singh < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 20, 2020 9:28 AM 
To: India Inbox < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ashwani Panicker < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: 23956880-Australian Tennis 2020 - Monday - Day Session - First Round - HOSPITALITY PACKAGES-20/01/2020-Rod Laver Arena, Melbourne, AU-Broker AU- Buyer didn't receive the HOSPITALITY PACKAGES 

Hi Breda, 

Buyer checked her email and confirmed that I have received the tickets for hospitality package. However, buyer received this email at 02:13 pm and event started at 11:00 am so basically seems like we forwarded the tickets tickets after the event. 

Buyer called us from the venue to confirm about the hospitality package, agent amanda.wu has advised to the buyer that uploaded tickets includes hospitality package. 

Could you please advise if we can offer any compensation here to buyer. 

Kind Regards, 

Pravesh 

From: "India Inbox" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwani Panicker" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Pravesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 20, 2020 2:11:41 PM 
Subject: Re: 23956880-Australian Tennis 2020 - Monday - Day Session - First Round - HOSPITALITY PACKAGES-20/01/2020-Rod Laver Arena, Melbourne, AU-Broker AU- Buyer didn't receive the HOSPITALITY PACKAGES 

Hi all 

-The buyer was sent extra documents which was noted on SS CIAN note 20/01/20 03:13 

-Buyer was provided with documents to bring with her and her booking name 

-This was sent to the buyer 20/01/20 03:13 

Breda 

From: Ashwani Panicker < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 20, 2020 8:37 AM 
To: India Inbox < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Pravesh Singh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: 23956880-Australian Tennis 2020 - Monday - Day Session - First Round - HOSPITALITY PACKAGES-20/01/2020-Rod Laver Arena, Melbourne, AU-Broker AU- Buyer didn't receive the HOSPITALITY PACKAGES 

Hi Team, 

In reference to above TID buyer purchased 2 tickets for Australian Tennis with hospitality package. Buyer called after the event that tickets which we had received that doesn't include hospitality package. 

Buyer didn't receive any extra document apart from the uploaded tickets. The agent is not able to determine whether uploaded tickets include hospitality package or not as there is nothing mentioned on the tickets regarding this. 

Could you please review this and advise how to proceed here. 

Regards 

Ashwani 

From: "Parvez Alam" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwani Panicker" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Pravesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 20, 2020 2:04:26 PM 
Subject: Fwd: 23956880-Australian Tennis 2020 - Monday - Day Session - First Round - HOSPITALITY PACKAGES-20/01/2020-Rod Laver Arena, Melbourne, AU-Broker AU- Buyer didn't receive the HOSPITALITY PACKAGES 

Hi Ashwani, 

Can you please flag this. 

Kind Regards 
Parvez Khan 

From: "Pravesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Parvez Alam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 20 January, 2020 13:53:29 
Subject: 23956880-Australian Tennis 2020 - Monday - Day Session - First Round - HOSPITALITY PACKAGES-20/01/2020-Rod Laver Arena, Melbourne, AU-Broker AU- Buyer didn't receive the HOSPITALITY PACKAGES 

Hi Parvez, 

With reference to T ID : 23956880, Buyer had purchased 2 tickets for Australian Tennis with hospitality package. Buyer called after the event that tickets which we had received that doesn't include hospitality package. 

Buyer didn't receive any extra document apart from the uploaded tickets. I am unable to determine whether uploaded tickets include hospitality package or not as there is nothing mentioned on the tickets regarding this. 

Could you please review this and advise how to proceed here. 

Kind Regards, 

Pravesh